Hanzah, Norhafizah, and Hidayah Sulaiman. “An Empirical Analysis of Social Dimension Factors Towards Better IT Service Quality for Malaysian Public Agencies”. International Journal of Engineering and Technology 7, no. 4.35 (November 30, 2018): 596–602. Accessed April 18, 2025. https://sciencepubco.com/index.php/IJET/article/view/22920.