The Designing Criteria and Sub-Criteria of University Balance Scorecard Using Analytical Hierarchy Process Method

 
 
 
  • Abstract
  • Keywords
  • References
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  • Abstract


    Universities have an important role in determining the progress and prosperity of a nation. In connection with this progress, the social demand for accountability of higher education also emerged broadly, therefore, the college should be able to compete to improve the quality of all aspect's college business strategy both internally and externally. A university accountability can be seen from the performance measurement of the college, the aim of this study is to design sub-criteria and of performance measurement of a university to improve the quality of higher education in the district Pringsewu Lampung. The design will use the Balanced Scorecard and Analytical Hierarchy Process. Balance Scorecard method is a method that has the ability to analyse leading indicators and lagging indicators. Lagging indicators consist of a financial perspective while Leading indicators consist of the internal business process, learning and growth, customer. While Analytical Hierarchy process is a method that determines the best alternative amongst the chosen criteria and sub-criteria will be ranked, started from the highest score, thus, it will become benchmark percentage to determine the value range from the highest to the lowest. The criteria and sub-criteria of this study are the four main criteria taken the perspective of balance scorecard, Internal Business, Customer, financial, Learning and Growth, whereas, the 9 sub-criteria used to measure the performance are taken from higher education in the region Pringsewu.

     

     


  • Keywords


    Performance; performance colleges; balance Scorecard; AHP

  • References


      [1] Robert S. Kaplan DPN. Putting the Balanced Scorecard to Work, Harvard Bussiness Review. 1993.

      [2] Bentes AV, Carneiro J, da Silva JF, Kimura H. Multidimensional assessment of organizational performance: Integrating BSC and AHP. Journal of Business Research. 2012;65(12):1790-9.

      [3] Kaplan RS, Norton DP. Balanced Scorecard: Menerapkan Strategi Menjadi Aksi. Pasla PRY Penerjemah Jakarta: Erlangga. 2000.

      [4] Brown C. Application of the Balanced Scorecard in Higher Education Opportunities and Challenges Planning for Higher Education. 2012;40(4).

      [5] Saaty TL. Pengambilan keputusan bagi para pemimpin, proses hirarki analitik untuk pengambilan keputusan dalam situasi yang kompleks. Pustaka binama pressindo. 1993.

      [6] Feridani E. Perancangan metode pembobotan kriteria pemilihan pemasok dengan metode analytic hierarchy process (ahp) dan fuzzy ahp:(studi kasus pemilihan pemasok jasa pemeliharaan fasilitas off shore di pt. x): FT-UI; 2005.


 

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Article ID: 14260
 
DOI: 10.14419/ijet.v7i2.29.14260




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