The Link Between Employees’ Organizational Tenure and Citizenship Behaviour: do Different Types of Trust Play Important Role?

  • Authors

    • Chua Bee Seok
    • Jasmine Adela Mutang
    • Nurul Hudani Md. Nawi
    • Walton Wider
    • Tan Cho Chiew
    2018-05-22
    https://doi.org/10.14419/ijet.v7i2.29.14305
  • Organizational Citizenship Behaviour, Organizational Tenure, Employees’ Trust

  • Abstract

    This study aims to examine the mediating effects of five different types of employees’ trust on the relationship between employees’ organizational tenure and their organizational citizenship behaviour. Using data obtained from 163 employees from banking organization located in Kota Kinabalu, Sabah. Structural equation modelling was used to assess the relationship between variables. The Employees Trust Scale and Organizational Citizenship Behaviour Scale were used to measure the variable. The relationship between the variables was analysed by using partial least squares structural equation modelling [PLS-SEM]. Results showed that the direct effect of employee organizational tenure showed a positive but not significant effect towards organizational citizenship behaviour. For the direct effect of employee’s trust towards their organizational citizenship behaviour, the sub scale of integrity and relationship influence organizational citizenship behaviour significantly. The sub scale of integrity shows a negative and significant effect towards organization citizenship, whereas the sub scale of relationship affects organizational citizenship behaviour positively. While, the mediation test showed mediation effect did not exist between employee organizational tenure, employee’s trust, and organizational citizenship behaviour. The final part of analysis indicated the model has adequate predictive relevance.

     

     

  • References

    1. [1] Sullivan SE, Arthur MB. The evolution of the boundaryless career concept: Examining physical and psychological mobility. Journal of vocational behavior. 2006;69[1]:19-29.

      [2] Kumar K, Bakhshi A, Rani E. Linking the big five personality domains to organizational citizenship behavior. International journal of Psychological studies. 2009;1[2]:73.

      [3] Mehta R, Anderson RE, Dubinsky AJ. The perceived importance of sales managers’ rewards: a career stage perspective. Journal of Business & Industrial Marketing. 2000;15[7]:507-24.

      [4] Harper S, Khan HT, Saxena A, Leeson G. Attitudes and practices of employers towards ageing workers: Evidence from a global survey on the future of retirement. Ageing horizons. 2006;5:31-41.

      [5] Schmidt FL, Hunter JE, Outerbridge AN. Impact of job experience and ability on job knowledge, work sample performance, and supervisory ratings of job performance. Journal of applied psychology. 1986;71[3]:432.

      [6] Schneider B. The people make the place. Personnel psychology. 1987;40[3]:437-53.

      [7] Hackman JR. Work redesign and motivation. Professional Psychology. 1980;11[3]:445.

      [8] Singh AK, Singh A. Career stage and organizational citizenship behaviour among Indian managers. Journal of the Indian Academy of Applied Psychology. 2010;36[2]:268-75.

      [9] Organ DW, Ryan K. A metaâ€analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel psychology. 1995;48[4]:775-802.

      [10] Podsakoff PM, MacKenzie SB, Paine JB, Bachrach DG. Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of management. 2000;26[3]:513-63.

      [11] Kegans L, McCamey RB, Hammond H. Organizational citizenship behavior and work experience. Hospital topics. 2012;90[3]:74-81.

      [12] Saepung W, Sukirno SS. The relationship between job satisfaction and organizational citizenship behavior [OCB] in the retail industry in Indonesia. World Review of Business Research. 2011;1[3]:162-78.

      [13] Sami A, Jusoh A, Mahfar M, Qureshi MI, Khan MM. Role of Ethical Culture in Creating Public Value. International Review of Management and Marketing. 2016;6[4S].

      [14] Iftikhar M, Shahid MU, Shahab MH, Mobeen M, Qureshi MI. Exploring the relationship among organizational citizenship behavior, psychological empowerment and turnover intensions with the mediating role of affective commitment. International Review of Management and Marketing. 2016;6[4S].

      [15] McCloy RA, Campbell JP, Cudeck R. A confirmatory test of a model of performance determinants. Journal of Applied Psychology. 1994;79[4]:493.

      [16] Sicherman N, Galor O. A theory of career mobility. Journal of political economy. 1990;98[1]:169-92.

      [17] Jacobsen J, Levin L. Calculation of returns to job tenure revisited. Applied Economics Letters. 2002;9[7]:473-7.

      [18] Zacher H, Frese M. Remaining time and opportunities at work: Relationships between age, work characteristics, and occupational future time perspective. Psychology and aging. 2009;24[2]:487.

      [19] Cichorzewska M, Zinczuk B, Walczewski M, editors. The Analysis of Unethical Behavior among Employees in Enterprises: A Pilot Study in the Automotive Industry. Active Citizenship by Knowledge Management & Innovation: Proceedings of the Management, Knowledge and Learning International Conference 2013; 2013: ToKnowPress.

      [20] Collins D. Determining a job candidate's ethics profile: Integrity, personality, and moral reasoning level tests. Doing well and good: The human face of the new capitalism. 2009:167-85.

      [21] Tang J-L. A study of work stress, organizational commitment, job satisfaction, and organizational citizenship behavior: A case to employee who are taking further education in university. The Journal of Human Resource and Adult Learning. 2008;4[1]:104-12.

      [22] Chua BS, Cosmas G, Mutang JA, Hashmi SI. Confirmatory factor analysis of employee trust scale. IRA-International Journal of Management & Social Sciences. 2016;4[3]:536-47.

      [23] Seok CB, Cosmas G, Mutang JA, Hashmi SI. Development and validation of employee trust scale: factor structure, reliability and validity. World Academy of Science, Engineering and Technology, International Journal of Psychological and Behavioral Sciences. 2015;2[8].

      [24] Smith C, Organ DW, Near JP. Organizational citizenship behavior: Its nature and antecedents. Journal of applied psychology. 1983;68[4]:653.

      [25] Hair JF, Ringle CM, Sarstedt M. PLS-SEM: Indeed a silver bullet. Journal of Marketing theory and Practice. 2011;19[2]:139-52.

      [26] Fornell C, Larcker DF. Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of marketing research. 1981:382-8.

      [27] Henseler J, Ringle CM, Sarstedt M. A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the academy of marketing science. 2015;43[1]:115-35.

      [28] Vinzi VE, Chin WW, Henseler J, Wang H. Perspectives on partial least squares. Handbook of partial least squares: Springer; 2010. p. 1-20.

      [29] Hair Jr JF, Hult GTM, Ringle C, Sarstedt M. A primer on partial least squares structural equation modeling [PLS-SEM]: Sage Publications; 2016.

      [30] Simons T, Friedman R, Liu LA, McLean Parks J. Racial differences in sensitivity to behavioral integrity: Attitudinal consequences, in-group effects, and" trickle down" among Black and non-Black employees. Journal of Applied Psychology. 2007;92[3]:650.

      [31] Vogelgesang GR, Leroy H, Avolio BJ. The mediating effects of leader integrity with transparency in communication and work engagement/performance. The Leadership Quarterly. 2013;24[3]:405-13.

      [32] Kramer RM, Cook KS. Trust and distrust in organizations: Dilemmas and approaches: Russell Sage Foundation; 2004.

  • Downloads

  • How to Cite

    Bee Seok, C., Adela Mutang, J., Hudani Md. Nawi, N., Wider, W., & Cho Chiew, T. (2018). The Link Between Employees’ Organizational Tenure and Citizenship Behaviour: do Different Types of Trust Play Important Role?. International Journal of Engineering & Technology, 7(2.29), 1036-1040. https://doi.org/10.14419/ijet.v7i2.29.14305

    Received date: 2018-06-19

    Accepted date: 2018-06-19

    Published date: 2018-05-22