Decision Support Tools for Selecting Organisational Improvement Initiatives: a Review

  • Authors

    • Musli Mohammad
    • Ligesh Manni Vattiyan
    • Mohd Shahir Yahya
    2018-07-04
    https://doi.org/10.14419/ijet.v7i3.7.16260
  • Decision support tools are used in many organisations to support organisational decision making activities. However, very limited studies have been found focussing on the decision support tools for selecting organisational improvement initiatives. Improve
  • Decision support tools are used in many organisations to support organisational decision making activities. However, very limited studies have been found focussing on the decision support tools for selecting organisational improvement initiatives. Improvement initiatives are approaches, management systems, tools and/or techniques that can be used for managing and improving organisations, such as Lean, ISO9001 and Improvement Team. Four existing decision support tools were reviewed and compared. All four decision support tools consist of decision matrix, rating and ranking to assist in selecting appropriate improvement initiative. Finally, several potential future studies have been proposed.

     

     

  • References

    1. [1] Mohammad, M., Development of a guidance model for the selection of organisational improvement initiatives. Unpublished PhD thesis, Massey University, Palmerston North, (2012).

      [2] Mohammad, M., Mann, R., Grigg, N., & Wagner, J. P., Business Excellence Model: An overarching framework for managing and aligning multiple organisational improvement initiatives. Total Quality Management & Business Excellence, 22(11), 1213-1236, (2011).

      [3] Van der Wiele, A., Van Iwaarden, J. D., Dale, B. G., & Williams, A. R. T., Improvement approaches. In B. G. Dale, A. Van der Weile & J. Van Iwaarden (Eds.), Managing Quality (5th ed., pp. 559-575). Malden, MA: Blackwell Publishing, (2007).

      [4] Baxter, L. F., & MacLeod, A. M., Managing performance improvement. New York: Routledge, (2008).

      [5] Mohammad, M., Mann, R., Grigg, N., & Wagner, J. P., The right improvement initiative for the right situation: A contextual and systems approach. In H. Ishii, T. Nose, M. Gen & S. Shiode (Eds.), Proceedings of the 40th International Conference on Computers and Industrial Engineering (pp. 1-6). Hyogo: Institute of Electrical and Electronics Engineers (IEEE), (2010).

      [6] Thawesaengskulthai, N., An empirical framework for selecting quality management and improvement initiatives. International Journal of Quality & Reliability Management, 27(2), 156-172, (2010).

      [7] Thawesaengskulthai, N., Selecting quality management and improvement initiatives: Case studies of industries in Thailand. Unpublished PhD thesis, University of Nottingham, (2007).

      [8] Wieleman, B. P., Selecting business improvement methods: Towards a technique for consultants to support the selection of methods in an improvement project. Unpublished master thesis, Eindhoven University of Technology, Eindhoven, Netherlands, (2011).

      [9] Hussein, M. A., Development of a computer aided decision support tool for selecting organisational improvement initiatives. Unpublished master thesis, Universiti Tun Husssein Onn Malaysia, Johor, (2014).

      [10] Triantaphyllou, E., Multi-criteria decision making methods: A comparative study. Dordrecht: Kluwer Academic Publishers, (2000).

      [11] Yoon, K. P., & Hwang, C. L., Multiple attribute decision making: An introduction. California: Sage Publication Inc, (1995).

      [12] Adebanjo, D., TQM and business excellence: is there really a conflict? Measuring Business Excellence, 5(3), 37-40, (2001).

      [13] Bou-Llusar, J. C., Escrig-Tena, A. B., Roca-Puig, V., & Beltran-Martin, I., An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model. [Review]. Journal of Operations Management, 27, 1-22, (2009).

      [14] Dahlgaard-Park, S. M., Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98-119, (2008).

      [15] National Institute of Standards and Technology (NIST), 2011-2012 Criteria for performance excellence. Retrieved 23 December, 2010, from http://www.nist.gov/baldrige/publications/upload/2011_2012_Business_Nonprofit_Criteria.pdf, (2010).

      [16] European Foundation for Quality Management (EFQM), Introducing the EFQM Excellence Model 2010. Retrieved 30 November, 2010, from http://www.efqm.org/en/PdfResources/EFQMModel_Presentation.pdf, (2009).

      [17] Malaysia Productivity Corporation (MPC), Malaysia Business Excellence Guidebook. Retrieved from http://www.mpc.gov.my/mpc/images/file/BE%20Guidebook%2023%20Ogos%202011.pdf, (2011).

      [18] Baldrige Performance Excellence Program, 2017–2018 Baldrige Performance Excellence Framework: Criteria Commentary. Retrieved from https://www.nist.gov/sites/default/files/documents/2016/12/13/2017-2018-category-and-item-commentary-bnp.pdf, (2017).

      European Foundation for Quality Management (EFQM), An overview of the EFQM Excellence Model Available from http://www.efqm.org/sites/default/files/overview_efqm_2013_v2_new_logo.pdf, (2017).
  • Downloads

  • How to Cite

    Mohammad, M., Manni Vattiyan, L., & Shahir Yahya, M. (2018). Decision Support Tools for Selecting Organisational Improvement Initiatives: a Review. International Journal of Engineering & Technology, 7(3.7), 153-155. https://doi.org/10.14419/ijet.v7i3.7.16260