A Systematic Mapping Review of Software Usability Metrics

  • Abstract
  • Keywords
  • References
  • PDF
  • Abstract

    The importance of usability in software applications is growing day by day, because it is increasingly the competitiveness of organizations to always offer better tools that meet the needs of their customers and users. However, there is no single instrument to measure the usability of software. There are several techniques to evaluate software usability, these evaluations being quantitative and qualitative. The main way to quantitatively evaluate a software product is by using software usability metrics. The present study performs a systematic mapping review to determine if there are experiences that use software usability metrics.




  • Keywords

    Human-computer interaction; software usability; systematic mapping review; usability metrics; user-centered design.

  • References

      [1] Paz, F., Paz, F. A., Villanueva, D., & Pow-Sang, J. A. (2015). Heuristic evaluation as a complement to usability testing: a case study in web domain. In Information Technology-New Generations (ITNG), 2015 12th International Conference on (pp. 546-551). IEEE.

      [2] Murillo, B., Vargas, S., Moquillaza, A., Fernández, L., & Paz, F. (2017). Usability Testing as a Complement of Heuristic Evaluation: A Case Study. In International Conference of Design, User Experience, and Usability (pp. 434-444). Springer, Cham.

      [3] Juristo, N., Moreno, A. M., & Sanchez-Segura, M. I. (2007). Guidelines for eliciting usability functionalities. IEEE Transactions on Software Engineering, 33(11).

      [4] Bass, L., & John, B. E. (2001). Supporting usability through software architecture. Computer, 34(10), 113-115.

      [5] Folmer, E., Van Gurp, J., & Bosch, J. (2003). A framework for capturing the relationship between usability and software architecture. Software Process: Improvement and Practice, 8(2), 67-87.

      [6] Churm, T. 2012. “An introduction to website usability testing”. Retrieved on Usability Geek website: http://www.usabilitygeek.com/an-introduction-to-website-usability-testing, last visit 03.02.2018.

      [7] Zhu, W., Vu, K. P. L., & Proctor, R. W. (2005). Evaluating web usability. Handbook of human factors in web design, 321-337.

      [8] Beltran, J. (1999). INDICADORES DE GESTIÓN Herramientas para lograr la competitividad. 3R Editores.

      [9] ISO/IEC Standard No. 9126: Software engineering – Product quality; Parts 1–4. International Organization for Standardization (ISO) / International Electrotechnical Commission (IEC), Geneva, Switzerland, 2001-2004.

      [10] Winter, J., Ronkko, K., Ahlberg, M., Hinely, M., & Hellman, M. (2007). Developing Quality through Measuring Usability--The UTUM Test Package. In Proceedings of the 5th International Workshop on Software Quality (p. 2). IEEE Computer Society.

      [11] Kirakowski, J., & Corbett, M. (1993). SUMI: The software usability measurement inventory. British journal of educational technology, 24(3), 210-212.

      [12] Cassino, R., & Tucci, M. (2010). VALUTA: A Tool to Specify and Verify Interactive Visual Applications. In Management of the Interconnected World (pp. 403-410). Physica-Verlag HD.

      [13] Finstad, K. (2010). The usability metric for user experience. Interacting with Computers, 22(5), 323-327.

      [14] ISO/IEC 25010 2011. ISO/IEC 25010:2011: Systems And Software Engineering – Systems And SoftWare Quality Requirements And Evaluation (Square) – System And Software Quality Models. Geneva: ISO.

      [15] ISO/IEC, ISO 9241-11 (2010). Ergonomics of Human-System Interaction - Part 210: Humancentred Design for Interactive Systems. ISO/IEC 9241-210:2010. . Geneva: ISO.

      [16] Mendoza, L. E., Pérez, M. A., & Grimán, A. C. (2005). Prototipo de modelo sistémico de calidad (MOSCA) del software. Computación y sistemas, 8(3), 196-217.

      [17] Seffah, A., Kececi, N., & Donyaee, M. (2001). QUIM: a framework for quantifying usability metrics in software quality models. In Quality Software, 2001. Proceedings. Second Asia-Pacific Conference on (pp. 311-318). IEEE.

      [18] Sastry, V. U. K., & Shirisha, K. (2012). A novel block cipher involving a key bunch matrix and a key-based permutation and substitution. International Journal of Advanced Computer Science and Applications (IJACSA).

      [19] Manzoor, M., Hussain, W., Ahmed, A., & Iqbal, M. J. (2012). The importance of higher education website and its usability. International Journal of Basic and Applied Sciences, 1(2), 150-163.




Article ID: 16327
DOI: 10.14419/ijet.v7i3.13.16327

Copyright © 2012-2015 Science Publishing Corporation Inc. All rights reserved.