The Effect of Lecturer’s Competence and Learning Process Quality on Student’s Satisfaction

  • Authors

    • Endang Sulistianingsih
    • Mursyidah D Hartati
    • Sumartono .
    • Deddy Prihadi
    2018-08-08
    https://doi.org/10.14419/ijet.v7i3.21.17195
  • Lecturer’s Competency, Learning Process, Quality Management, Student’s Satisfaction
  • The purpose of the study was to find out the effect of lecturer’s competence and learning process quality on student’s satisfaction. This study was verification research using explanatory survey method. This study used descriptive analysis, classical assumptions test, and multiple regression analysis. The results of the analysis were: 1) there was no effect of lecturers' competence on students' satisfaction, 2) there was a positive effect of learning process quality on student's satisfaction, 3) there was a positive effect of lecturer's competence and learning process on student's satisfaction.  The conclusion of the research is student's satisfaction can be improved by lecturer’s competence and learning process quality development.

     

     

  • References

    1. [1] Porta M, Maillet K, Martínez C, Mas M. Strengths and weaknesses of computer science degrees: The perception from European students. Journal of Industrial Engineering and Management. 2012;5(1):155.

      [2] Heller DE. Student price response in higher education: An update to Leslie and Brinkman. The Journal of Higher Education. 1997;68(6):624-59.

      [3] Kotler P, Keller KL. Marketing Management 14th Edition. New Jersy: Pearson Education. Inc; 2012.

      [4] Kotler P, Fox KF. Strategic marketing for educational institutions: Prentice-Hall; 1985.

      [5] Andayani E. PENGARUH PROFESIONALITAS DOSEN DALAM PERKULIAHAN TERHADAP KEPUASAN MAHASISWA ATAS LAYANAN AKADEMIK PADA PROGRAM STUDI PENDIDIKAN EKONOMI FKIP-UNIVERSITAS KANJURUHAN MALANG. Jurnal Inspirasi Pendidikan. 2014;1(1).

      [6] Sumekto DR. THE EMERGENCE OF INCREASING QUALITY AND MAINTAINING CUSTOMER SATISFACTION IN HIGHER EDUCATION. MAGISTRA. 2012;24(79):52.

      [7] Draganidis F, Mentzas G. Competency based management: a review of systems and approaches. Information management & computer security. 2006;14(1):51-64.

      [8] Spencer LM, Spencer PSM. Competence at Work models for superior performance: John Wiley & Sons; 2008.

      [9] Finch CR, Crunkilton JR. Curriculum development in vocational and technical education. planning, content, and implementation: ERIC; 1999.

      [10] Education Mo. Regulation of the Minister of National Education of the Republic of Indonesia Number 16 Year 2007. 2007.

      [11] Sudjana N. Assessment of Learning Process Outcomes. Bandung: Remaja Rosdakarya; 2010.

      [12] Mudjiono D. Learn and Learning. Jakarta: Rineka Cipta; 2006.

      [13] Tilaar HA. Fixing Up National Education. Jakarta: Rineka Cipta; 2002.

      [14] Sallis E. Total quality management in education: Routledge; 2014.

      [15] Crosby PB. Quality is still free: making quality certain in uncertain times: McGraw-Hill Companies; 1996.

      [16] Hasibuan J. Teaching Learning Process. Bandung: Remaja Rosdakarya; 2008.

      [17] Parasuraman A, Zeithaml VA, Berry LL. Servqual: A multiple-item scale for measuring consumer perc. Journal of retailing. 1988;64(1):12.

  • Downloads

  • How to Cite

    Sulistianingsih, E., D Hartati, M., ., S., & Prihadi, D. (2018). The Effect of Lecturer’s Competence and Learning Process Quality on Student’s Satisfaction. International Journal of Engineering & Technology, 7(3.21), 374-381. https://doi.org/10.14419/ijet.v7i3.21.17195