Maintenance Management Model: an Identification of Key Elements for Value-Based Maintenance Management by Local Authority

  • Authors

    • Sylvia Gala Mong
    • Sarajul Fikri Mohamed
    • Mohd. Mohd. Saidin Misnan
    2018-08-14
    https://doi.org/10.14419/ijet.v7i3.25.17467
  • Maintenance Management, Value-based Maintenance, Maintenance Management Model

  • Abstract

    Maintenance management is a crucial element which governs the economic value of the organization itself. The maintenance management portrays the practice of leading and turning the organization through the deployment and handling of available resources such as financial, human, material, knowledgeable and technology. Consequently, the maintenance management needs to be emphasized by any means of planning, directing, implementing and controlling and several improving methods to achieve economic aspects of the organization. This paper covers part of the study to examine the current practices of the local authorities in Malaysia in maintenance management of public facilities. A systematic literature review has been carried out to identify the existing models and frameworks related to maintenance strategies formulation, selection and its implementation. The literature support for all the key elements needed to achieve value-based maintenance management. Few models of maintenance management were examined to acquire the essential elements before proposing the maintenance management model for local authorities. By analyzing the models, it characterizes the innovations introduced by every author and compares the elements based on maintenance standard requirement for maintenance processes. Also, the discussion is made on the key elements to be included and improved to support organization needs and its application.

     

     

  • References

    1. [1] Marais KB, Saleh JH. Beyond its cost, the value of maintenance: An analytical framework for capturing its net present value. Reliab Eng Syst Saf. 2009;94(2):644–57.

      [2] 2Atan R, Abdul Raman S, Sawiran MS, Mohamed N, Mail R. Financial performance of Malaysian local authorities: A trend analysis. In: 2010 International Conference on Science and Social Research (CSSR 2010) [Internet]. 2010. p. 271–6. Available from: http://ieeexplore.ieee.org/lpdocs/epic03/wrapper.htm?arnumber=5773782

      [3] Brackertz N. Relating physical and service performance in local government community facilities. Facilities [Internet]. 2006;24(7/8):280–91. Available from: http://www.scopus.com/inward/record.url?eid=2-s2.0-33646878084&partnerID=tZOtx3y1

      [4] Yilmaz S, Beris Y, Serrano-Berthet R. Local Government Discretion and Accountability: A Diagnostic Framework for Local Governance. 2008;(113):37.

      [5] Hopland AO, Kvamsdal SF. Optimal maintenance scheduling for local public purpose buildings. Prop Manag [Internet]. 2016;34(2):120–35. Available from: http://www.emeraldinsight.com/doi/10.1108/PM-01-2015-0002

      [6] Wireman T. Developing Performance Indicators for Managing Maintenance [Internet]. 2005. 250 p. Available from: https://books.google.com/books?hl=en&lr=&id=qSTOnEwyraUC&pgis=1

      [7] Kelly A. Managing maintenance resources. 2006. 312 p.

      [8] Mastor SH, Ibrahim N. Quality management (QM) practices in facilities management (FM) organisation: A case study in Malaysia. ISBEIA 2012 - IEEE Symp Business, Eng Ind Appl. 2012;635–40.

      [9] Chanter B, Swallow P. Building Maintenance [Internet]. Vol. 6, Property Management. 2007. 1-9; 19-29; 108-111 p. Available from: http://www.emeraldinsight.com/doi/abs/10.1108/eb006688

      [10] Lavy S. Performance-Based Facility Management – An Integrated Approach. Int J Facil Manag. 2010;1(1):1–14.

      [11] Lee HHY, Scott D. Overview of maintenance strategy, acceptable maintenance standard and resources from a building maintenance operation perspective. J Build Apprais. 2008;4(4):269–78.

      [12] Nik-Mat NEM, Kamaruzzaman SN, Pitt M. Assessing the maintenance aspect of Facilities Management through a Performance Measurement System: A Malaysian case study. In: Procedia Engineering. 2011. p. 329–38.

      [13] Tam ASB, Price JWH. A maintenance prioritisation approach to maximise return on investment subject to time and budget constraints. J Qual Maint Eng [Internet]. 2008;14(3):272–89. Available from: http://www.emeraldinsight.com/10.1108/13552510810899472

      [14] Kuhn AW. Best practices in real property management in state governments. J Facil Manag. 2003;2(2):108–20.

      [15] Talib Y, Rajagopalan P, Yang RJ. Evaluation of building performance for strategic facilities management in healthcare: A case study of a public hospital in Australia. Facilities [Internet]. 2013;31(13):681–701. Available from: http://www.emeraldinsight.com/10.1108/f-06-2012-0042

      [16] Alâ€Turki U. A framework for strategic planning in maintenance. J Qual Maint Eng [Internet]. 2011;17(2):150–62. Available from: http://www.emeraldinsight.com/doi/10.1108/13552511111134583

      [17] Lateef OA. Building maintenance management in Malaysia. J Build Apprais. 2009;4(3):207–14.

      [18] Au-Yong CP, Ali AS, Chua SJL. Interval of Routine Maintenance and Maintenance Performance: A Literature Review. MATEC Web Conf. 2016;

      [19] Puķite I, Geipele I. Different Approaches to Building Management and Maintenance Meaning Explanation. Procedia Eng [Internet]. 2017;172:905–12. Available from: http://dx.doi.org/10.1016/j.proeng.2017.02.099

      [20] Pelantova V, Cecak P. NEW ASPECTS OF MAINTENANCE MANAGEMENT AND THE MATERIAL OF SPARE PARTS. MM Sci J. 2018;(March):2283–9.

      [21] Stenström C, Parida A, Kumar U, Galar D. Performance indicators and terminology for value driven maintenance. J Qual Maint Eng [Internet]. 2013;19(3):222–32. Available from: http://www.emeraldinsight.com/doi/10.1108/JQME-05-2013-0024

      [22] Velmurugan RS, Dhingra T. Maintenance strategy selection and its impact in maintenance function: A conceptual framework. Int J Oper Prod Manag. 2015;35(12):1622–61.

      [23] Ganisen S, Jawahar Nesan L, Mohammad IS, Mohammed AH, Kanniyapan G. Facility management variables that influence sustainability of building facilities. J Teknol. 2015;75(10):27–38.

      [24] Fraser K, Hvolby H-H, Tseng T-L (Bill). Maintenance management models: a study of the published literature to identify empirical evidence [Internet]. Vol. 32, International Journal of Quality & Reliability Management. 2015. 635-664 p. Available from: http://www.emeraldinsight.com/doi/10.1108/IJQRM-11-2013-0185

      [25] Stoneham D. Maintenance Management and Technology Handbook. 1st ed. Elsevier Advanced Technology, Oxford; 1998.

      [26] Sherwin D. A review of overall models for maintenance management. Vol. 6, Journal of Quality in Maintenance Engineering. 2000. 138-164 p.

      [27] Mostafa SI. Implementation of proactive maintenance in the Egyptian Glass Company. Journal of Quality in Maintenance Engineering 2004 p. 107–22.

      [28] Amik Garg and S.G.Deshmukh. Maintenance management: literature review and directions. J Qual Maint Eng. 2006;12(3):205–38.

      [29] Crespo Marquez A, Gupta JND. Contemporary maintenance management: Process, framework and supporting pillars. Omega. 2006;34(3):313–26.

      [30] Crespo A, Viveros P, Barbera L. Advanced model for maintenance management in a continuous improvement cycle : integration into the business strategy. 2012;

      [31] Campos ML, Márquez AC. Review, Classification and Comparative Analysis of Maintenance Management Models. IFAC Proc Vol [Internet]. 2008;41(3):239–44. Available from: http://www.sciencedirect.com/science/article/pii/S1474667015355725

      [32] Sillivant D. Review, Classification and Comparative Analysis of Maintenance Management Models. In: Proceedings - Annual Reliability and Maintainability Symposium. 2015.

      [33] Sullivan GP, Pugh R, Melendez AP, Hunt WD. Operations & Maintenance Best Practices. U S Dep Energy, Fed energy Manag Progr [Internet]. 2010;(August):321. Available from: http://energy.gov/sites/prod/files/2013/10/f3/omguide_complete.pdf

      [34] ISO 9001:2015. ISO 9001:2015 QUALITY MANAGEMENT SYSTEMS – REQUIREMENTS (Guidance Document) [Internet]. 2015 p. 15. Available from: https://www.dnvgl.be/publications/the-new-iso-9001-2015-63171

      [35] Duffuaa SO, Ben-Daya M. Handbook of Maintenance Management and Engineering [Internet]. Handbook of Maintenance Management and Engineering. 2009. 223-235 p. Available from: http://www.scopus.com/inward/record.url?eid=2-s2.0-84892338874&partnerID=tZOtx3y1

      [36] Paul Wordsworth. Lee ’ s Building Maintenance Management . 4th Edition. 2001;1–9.

      [37] Márquez AC. The Maintenance Management Framework: Models and Methods for Complex Systems Maintenance [Internet]. The Maintenance Management Framework. 2007. 333 p. Available from: http://books.google.com/books?hl=en&lr=&id=a4Rsl001SmUC&oi=fnd&pg=PA3&dq=The+maintenance+management+framework+:+models+and+methods+for+complex+systems+maintenance&ots=rfqVNv5VZv&sig=W5LpannmmmcLFg-t8Ka26T6dVzU

      [38] Tsang AHC, Jardine AKS, Kolodny H. Measuring maintenance performance: a holistic approach. Int J Oper Prod Manag [Internet]. 1999;19(7):691–715. Available from: http://www.emeraldinsight.com/doi/abs/10.1108/01443579910271674

      [39] Salonen A, Deleryd M. Cost of poor maintenance. J Qual Maint Eng [Internet]. 2011;17(1):63–73. Available from: http://www.emeraldinsight.com/doi/abs/10.1108/13552511111116259

      [40] Rosni NA. Collections of Views from Stakeholders on Public Facilities in Kajang: An Islamic Guide. J Archit Plan Constr Manag [Internet]. 2014;4(1). Available from: http://journals.iium.edu.my/kaedjournal/index.php/KAEDJournals/article/view/89%5Cnhttp://journals.iium.edu.my/kaedjournal/index.php/KAEDJournals/article/download/89/99

      [41] Duan C, Deng C, Gharaei A, Wu J, Wang B. Selective maintenance scheduling under stochastic maintenance quality with multiple maintenance actions. Int J Prod Res [Internet]. 2018;7543:1–19. Available from: https://doi.org/10.1080/00207543.2018.1436789

      [42] Vilarinhoa S, Lopesa I, Oliveiraa JA. Preventive maintenance decisions through maintenance optimization models : a case study. 2017;11(June):1170–7.

      [43] Söderholm P, Holmgren M, Klefsjö B. A process view of maintenance and its stakeholders. J Qual Maint Eng. 2007;13(1):19–32.

      [44] Daragh Naughton M, Tiernan P. Individualising maintenance management: a proposed framework and case study. J Qual Maint Eng [Internet]. 2012;18(3):267–81. Available from: http://www.emeraldinsight.com/doi/10.1108/13552511211265802

      [45] Lateef Olanrewaju A, Idrus A, Faris Khamidi M. Investigating building maintenance practices in Malaysia: a case study. Struct Surv [Internet]. 2011;29(5):397–410. Available from: http://www.emeraldinsight.com/doi/abs/10.1108/02630801111182420

      [46] Elmualim A, Shockley D, Valle R, Ludlow G, Shah S. Barriers and commitment of facilities management profession to the sustainability agenda. Build Environ [Internet]. 2010;45(1):58–64. Available from: http://dx.doi.org/10.1016/j.buildenv.2009.05.002

      [47] Islamiah S, Sani A, Mohammed AH, Misnan MS, Awang M. Determinant Factors in Development of Maintenance Culture in Managing Public Asset and Facilities. Procedia - Soc Behav Sci [Internet]. 2012;65(ICIBSoS):827–32. Available from: http://dx.doi.org/10.1016/j.sbspro.2012.11.206

      [48] Lind H, Muyingo H. Building maintenance strategies: planning under uncertainty. Prop Manag. 2012;30(1):14–28.

      [49] Crespo Márquez A, Moreu de León P, Gómez Fernández JF, Parra Márquez C, López Campos M. The maintenance management framework. J Qual Maint Eng [Internet]. 2009;15(2):167–78. Available from: http://www.emeraldinsight.com/doi/full/10.1108/13552510910961110

      [50] Palmer RD. Maintenance Planning and Scheduling Handbook [Internet]. The McGraw-Hill Companies. 2004. 861 p. Available from: http://onlinelibrary.wiley.com/doi/10.1002/cbdv.200490137/abstract

      [51] Gao L, Guo R, Zhang Z. An augmented Lagrangian decomposition approach for infrastructure maintenance and rehabilitation decisions under budget uncertainty. Struct Infrastruct Eng [Internet]. 2011;9(5):448–57. Available from: http://dx.doi.org/10.1080/15732479.2011.557388

      [52] Idrus A, Khamidi MF, Lateef OA. Value – Based Maintenance Management Model for University Buildings in Malaysia-A Critical Review. J Sustain Dev. 2009;2(Figure 1):127–33.

      [53] Booty F. Facilities Management Handbook. Facilities Management. 2006.

      [54] Kelly A. Maintenance Systems and Documentation. Butterworth-Heinemann. Elsevier Ltd; 2006.

      [55] Arts JJ. Spare Parts Planning and Control for Maintenance Operations. 2013. 1-229 p.

      [56] Ali AS. Cost decision making in building maintenance practice in Malaysia. J Facil Manag. 2009;7(4):298–306.

      [57] Ali AS, Chua SJL. Issues and Challenges in Implementation of Planned Maintenance. Prof J R Inst Surv Malaysia. 2011;46(4):33–7.

      [58] Seidenberg FAMFU. Problem-solving approaches in maintenance cost management: a literature review. J Qual Maint Eng. 2016;22(4):334–52.

      [59] McArthur JJ. A Building Information Management (BIM) Framework and Supporting Case Study for Existing Building Operations, Maintenance and Sustainability. Procedia Eng. 2015;118:1104–11.

      [60] Motawa I, Almarshad A. A knowledge-based BIM system for building maintenance. Autom Constr. 2013;29.

      [61] Parida A, Kumar U. Maintenance productivity and performance measurement. Handb Maint Manag [Internet]. 2009; Available from: http://link.springer.com/chapter/10.1007/978-1-84882-472-0_2

      [62] Enshassi AA, Shorafa F El. Key performance indicators for the maintenance of public hospitals buildings in the Gaza Strip. Facilities [Internet]. 2015;33(3/4):206–28. Available from: http://emeraldinsight.com/doi/pdfplus/10.1108/F-07-2013-0053

      [63] Róka-Madarász L. Performance measurement for maintenance management of real estate. Acta Polytech Hungarica [Internet]. 2011;8(1):161–72. Available from: http://www.scopus.com/inward/record.url?eid=2-s2.0-79955368085&partnerID=40&md5=3f862df2c56dc3d5b57828c1296fa45c

      [64] Edmond W.M. Lam APCC and DWMC, Lam EWM, Chan APC, Chan DWM. Benchmarking success of building maintenance projects. Facilities [Internet]. 2010;28(5/6):290–305. Available from: http://www.emeraldinsight.com/10.1108/02632771011031529

      [65] Liu Y De. Implementing and evaluating performance measurement initiative in public leisure facilities: An action research project. Syst Pract Action Res. 2009;22(1):15–30.

      [66] Márquez, Adolfo Crespo JFGF. Maintenance Management in Network Utilities. Springer. 2006;352.

      [67] Marais KB. Value maximizing maintenance policies under general repair. Reliab Eng Syst Saf. 2013;119:76–87.

      [68] Söderholm P, Holmgren M, Klefsjö B. A process view of maintenance and its stakeholders. J Qual Maint Eng [Internet]. 2007;13(1):19–32. Available from: http://www.emeraldinsight.com/doi/10.1108/13552510710735096

      [69] Barberá L, Crespo A, Viveros P, Stegmaier R. Advanced model for maintenance management in a continuous improvement cycle: Integration into the business strategy. Int J Syst Assur Eng Manag. 2012;3(1):47–63.

      [70] Harun MT, Salamudin N, Hushin HF. Appraisal of the sport facilities maintenance management practices of Malaysian Stadium Corporations. Asian Soc Sci. 2013;9(12 SPL ISSUE):93–8.

      [71] Chemweno P, Pintelon L, Horenbeek A Van. Asset maintenance maturity model : structured guide to maintenance process maturity. Int J Strateg Eng Asset Manag. 2015;2(2):119–35.

  • Downloads

  • How to Cite

    Gala Mong, S., Fikri Mohamed, S., & Mohd. Saidin Misnan, M. (2018). Maintenance Management Model: an Identification of Key Elements for Value-Based Maintenance Management by Local Authority. International Journal of Engineering & Technology, 7(3.25), 35-43. https://doi.org/10.14419/ijet.v7i3.25.17467

    Received date: 2018-08-14

    Accepted date: 2018-08-14

    Published date: 2018-08-14