Factors Affecting Brand Awareness in Central Region of Malaysia: a Study on FPTT

  • Authors

    • Kerk Xin Ling
    • Mohd Fazli Mohd Sam
    • Albert Feisal Ismail
    https://doi.org/10.14419/ijet.v7i3.25.17533
  • Accreditation, Advertising and Promotion, Brand Awareness, Employability, FPTT, International Recognition, Reputation, Service Quality.
  • Abstract

    Brand awareness is the ability of potential consumers to recognize or recall of the certain brand from a certain product category. Brand Awareness has been infiltrated in service sectors across the world as well as education sector. In fact, creating brand awareness in universities is much more difficult than a product as the complexity of marketplace has increased tremendously. This research is to study the factors affecting brand awareness of higher education institution. The study obtained data from 243 respondents including students, parents and workers from central region of Malaysia. In this study, the research design used by the researcher was descriptive research design. The results indicate that service quality, advertising and promotion, reputation and employability have significant relationship with brand awareness of Faculty of Technology Management and Technopreneurship (FPTT).

  • References

    1. [1]Abbas, S. A. (2014). Brand Management of Higher Education Institutions. International Journal of Innovative and Applied Research, 2(6), 151–172.

      [2] Ahmad, M., & Dar, W. M. (2015). Antecedents of Education Brand: Analysis of Student Preferences. International Review of Management and Business Research, 4(2), 561–571. Retrieved from http://eserv.uum.edu.my/docview/1690371190?accountid=42599

      [3] Almadhoun, N. M., Fong Woon, L., & Dominic, P. D. D. (2011). Social media as a promotional tool in higher education in Malaysia Social Media as a Promotional Tool in Higher Education in Malaysia. http://doi.org/10.1109/NatPC.2011.6136267

      [4] Ariyarathna, D. H. L., Ayesha, D. H. P., Hettiarachchi, H. A. M. D., & Kumara, K. M. D. P. (2015). Customer Brand Awareness on Professional Educational Institutions in Sri Lanka, 117–129.

      [5] Azian, H., & Mun, L. Y. (2011, April 10). No Title. The Star, pp. 1 & 5.

      [6] Azoury, N. (2013). University Image and its Relationship to Student Satisfaction: Case of the Holy Spirit University of Kaslik, Lebanon. Journal of Executive Education, 12(1), 1–13. Retrieved from http://digitalcommons.kennesaw.edu/jee/vol12/iss1/4/?utm_source=digitalcommons.kennesaw.edu/jee/vol12/iss1/4&utm_medium=PDF&utm_campaign=PDFCoverPages

      [7] Cardoso, J. L., Escária, V., Ferreira, V. S., Madruga, P., Raimundo, A., & Varanda, M. (2014). Employability and Higher Education in Portugal. Journal of Graduate Employability, (0), 17–31.

      [8] Cave, M., Kogan, M., Hanney, S., Cave, M., Kogan, M., & Hanney, S. (2009). Performance Measurement in Higher Education. Public Money and Management, 11–16. http://doi.org/10.1080/09540968909387519

      [9] CIE. (2008). Where will a Cambridge qualification take you? Retrieved from http://www.cie.org.uk/docs/recognition/cie_recognition_brochure_row.pdf

      [10] Edrak, B., Zaamah, M. N., & Norsyahida, M. M. (2015). Internationalization of Higher Education : Key Factors Attracting International Students to Study in Private Higher Education Institution in Malaysia, 2(4), 183–190.

      [11] Fiorini, M. M. (2011). Graduate Employability : What can Higher Education do ? A Literature Review.

      [12] Fitzgerald, L., Brignall, T. J., Johnston, R., & Silvestro, R. (1991). Performance measurement in service businesses. International Journal of Service Industry Management, 7(1), 6–31. http://doi.org/10.1108/09564239610109393

      [13] Gębarowski, M. (2012). Educational Fairs as a Form of Promotion of Higher Education Institutions. Marketing of Scientific and Research Organization, 93–103.

      [14] George, D., & Mallery, P. (2003). SPSS for Windows Step by Step: A Simple Guide and Reference, 11.0 Update. Boston, MA: Allyn y Bacon.[Links]. http://doi.org/10.1177/1073191112446654

      [15] Herbig, P., & Milewicz, J. (1993). The relationship of reputation and credibility to brand success. Journal of Consumer Marketing, 10(3), 18–24. http://doi.org/10.1108/EUM0000000002601

      [16] Ioana, A., & Adriana. (2015). Performance measurement in higher education: Literature Review. SEA- Practical Application of Science, 3(2 (8)), 175–178. http://doi.org/10.1080/09540968909387519

      [17] Jawad, M., Hassan, I., & Rasli, A. (2012). University branding: a myth or a reality. Pakistan Journal of Commerce and Social Sciences, 6(1), 168–184.

      [18] Joseph, M., Mullen, E. W., & Spake, D. (2012). University branding: Understanding students’ choice of an educational institution. Journal of Brand Management, 20(1), 1–12. http://doi.org/http://dx.doi.org/10.1057/bm.2012.13

      [19] Kaplan, R. S., & Norton, D. P. (1992). The Balanced Scorecard - Masures That Drive Performance. Harvard Business Review, 70(1), 71–79. http://doi.org/00178012

      [20] Kaur, S., Sirat, M., & Azman, N. (2008). Globalisation and internationalisation of higher education in Malaysia, (November 2015).

      [21] Keller, K. L. (2013). Strategic Brand Management. Brand (Vol. 58). http://doi.org/10.2307/1252315

      [22] Knight, P. T., & Yorke, M. (2003). Employability and Good Learning in Higher Education. Teaching in Higher Education, 8(1), 3–16. http://doi.org/10.1080/1356251032000052294

      [23] Kotler, P., & Keller, K. L. (2012). Marketing Management, 14th Edition. Organization (Vol. 22). http://doi.org/10.1080/08911760903022556

      [24] Kuo, N.-T., & Nien-Te Kuo. (2011). Identifying critical service quality attributes for higher education in hospitality and tourism: Applications of the Kano model and importance-performance analysis (IPA). African Journal of Business Management, 5(30), 12016–12024. http://doi.org/10.5897/AJBM11.1078

      [25] Malaysia Higher Education Statistics. (2011). Putrajaya, Malaysia.

      [26] Menon, S. A. (2015). Enhancing Service Quality in Higher Education. IOSR Journal of Research & Method in Education Ver. II, 5(5), 2320–7388. http://doi.org/10.9790/7388-05525560

      [27] Moghaddam, A. H., Asadollah, H., & Garache, M. (2013). Designing and Explaining Brand Equity Model in Higher Education. European Online Journal of Natural and Social Sciences, 2(3), 2576–2585.

      [28] Mourad, M., Ennew, C., & Kortam, W. (2011). Brand equity in higher education. Marketing Intelligence & Planning, 29(4), 403–420. http://doi.org/10.1108/02634501111138563

      [29] Neely, A., Adams, C., & Kennerley, M. (2002). The Performance Prism: The Scorecard for Measuring and Managing Business Success. Cranfield School of Management, 159–160. http://doi.org/10.1108/eb016623

      [30] Palli, J. G., & Mamilla, R. (2012). Students ’ Opinions of Service Quality in the Field of Higher Education, 3(4), 430–438.

      [31] Pinar, M., Trapp, P., Girard, T., & Boyt, T. (2014). University Brand Equity: An Empirical Investigation of its Dimensions. International Journal of Educational Management, (August). http://doi.org/10.1108/IJEM-04-2013-0051

      [32] Sam, MFM., Li, BLX and Ismail, AF, (2018). Analysing of Profitability and Performance of ICT Sector in Malaysia by Using Financial Statement. Advanced Science Letters 24(7). 5451-5455.

      [33] Siddiqi, Z., Sohail, S., Ali, S. G., & Nasim, S. (2014). Impact of BTL Activities on Brand Awareness of Tetra Pack Milk. International Journal of Multidisciplinary and Current Research, 748–751.

      [34] Simon M.K. (2011). Conducting Pilot Studies. Dissertation and Scholarly Research: Recipes for Success, 5–10. http://doi.org/1479336505, 9781479336500

      [35] Tas, A., & Ergin, E. A. (2012). Key Factors for Student Recruitment: The Issue of University Branding. International Business Research, 5(10), 146–153. http://doi.org/10.5539/ibr.v5n10p146

      [36] Vijayalakshmi, M. P., & Barani, G. (2015). Brand Awareness of Higher Educational Institutions towards Engineering Entrants. Australian Journal of Basic and Applied Sciences, 9(June), 96–100.

      [37] VukasoviÄ, T. (2015). Managing Consumer-Based Brand Equity in Higher Education. Managing Global Transitions, 13(1), 75–90.

      [38] Wang, X. (2010). Performance measurement in universities.

      [39] Whisman, R. (2009). Internal branding: a university’s most valuable intangible asset. Journal of Product & Brand Management, 18(5), 367–370. http://doi.org/10.1108/10610420910981846

      [40] Yorke, M. (2006). Employability and work-based learning. Learning, 1–25. Retrieved from http://scholar.google.com/scholar?q=employability&hl=en&btnG=Search&as_sdt=1,5&as_sdtp=on#9

  • Downloads

  • How to Cite

    Xin Ling, K., Fazli Mohd Sam, M., & Feisal Ismail, A. (2018). Factors Affecting Brand Awareness in Central Region of Malaysia: a Study on FPTT. International Journal of Engineering & Technology, 7(3.25), 143-149. https://doi.org/10.14419/ijet.v7i3.25.17533

    Received date: 2018-08-14

    Accepted date: 2018-08-14