Communication and Service Quality in Public Sector: an Ethnographic Study of a State Court of Justice in Jakarta

  • Authors

    • Aan Widodo
    • Dadang Rahmat Hidayat
    • Anter Venus
    • Sigid Suseno
    https://doi.org/10.14419/ijet.v7i3.25.17553
  • ethnography, district court, communication, service.

  • Abstract

    The purpose of this study is to describe the ethnography of a district court in Jakarta in terms of communication and service quality. This study was conducted to answer two basic questions: how is communication applied in a district court and how is the quality of service in a district court in Jakarta. This research uses qualitative method with ethnographical approach. Researchers conduct in-depth interviews, participant observation, and documents. The results of this study indicate that the communication and quality of services implemented do not meet the Minimum Standards of Judicial Services.

     

     

  • References

    1. [1] Agus, S. (2006). Teori dan Paradigma Penelitian Sosial. Yogyakarta: Tiara Wacana.

      [2] Act No 25/ 2009 pertaining to Public Service. Ministry of Administrative Reform, Republic of Indonesia.

      [3] Ali, M. D. (2007). Pengantar Ilmu Hukum dan Tata Hukum Islam di Indonesia, Jakarta: PT. Raja Grafindo Persada.

      [4] Bell, M. E., Perez, S., Goodman, L. A., & Dutton, M. A. (2011). Battered women’s perceptions of civil and criminal court helpfulness: The role of court outcome and process. Violence against women, 17(1), 71-88.

      [5] Brewer, J. (2000). Ethnography: McGraw-Hill Education (UK).

      [6] Cik, B. H. (2003). Peradilan Agama Di Indonesia. Jakarta: PT Raja Grafindo Persada.

      [7] Decree of Minister of Administrative Reform No 63 / KEP / M.PAN / 7/2003.

      [8] Decree of Supreme Court, Republic of Indonesia Number : 026/KMA/SK/II/2012, pertaining to the Standard of Service in Court of Justice.

      [9] Direktori UU RI. (2009). UNDANG UNDANG NO. 48 tahun 2009 tentang Kekuasaan Kehakiman. Jakarta Pusat, DKI Jakarta, Indonesia: DIREKTORI UNDANG-UNDANG RI

      [10] Kitab Undang Undang Hukum Acara Pidana (KUHAP). Ministry of Law and Justice, Republic of Indonesia.

      [11] Devito, J. A. (1997). Komunikasi antar manusia. Jakarta: Professional Books.

      [12] Kriyantono, R., Sos, S., & Si, M. (2014). Teknik praktis riset komunikasi: Prenada Media.

      [13] Kuswarno, E. (2008). Etnografi komunikasi. Bandung: Widya Padjadjaran.

      [14] Mulcahy, L. (2007). Architects of justice: The politics of courtroom design. Social & Legal Studies, 16(3), 383-403.

      [15] Mulyana, D. (2000). Ilmu komunikasi: suatu pengantar: Remaja Rosdakarya.

      [16] Prasetyo, E. (2015). Hukum Acara Pidana. In: Bandung: CV Pustaka Setia.

      [17] Sabar-Ben Yehoshua, N. (2016). Ethnography in education. Traditions and genres in qualitative research: Philosophies, strategies and advanced tools, 86-118.

      [18] Salim, A., & Carolina, S. (2001). Teori dan paradigma penelitian sosial: dari Denzin Guba dan penerapannya: Tiara Wacana Yogya.

      [19] Saville-Troike, M. (2008). The ethnography of communication: An introduction (Vol. 14): John Wiley & Sons.

      [20] Shlasky, S., & Alpert, B. (2007). Ways of writing qualitative research from deconstructing reality to its construction as a text. Mofet, Tel Aviv Google Scholar.

      [21] Spradley, J. P., Elizabeth, M. Z., & Amirudin. (1997). Metode etnografi.

      [22] Sugiyono, D. (2000). Metode Penelitian. Bandung: CV Alvabeta.

      [23] Sugiyono, M. P. K. (2008). kualitatif dan R&D. Bandung: Alfabeta, 124.

      [24] Tatarelli, R., Del Casale, A., Tatarelli, C., Serata, D., Rapinesi, C., Sani, G., . . . Girardi, P. (2014). Behavioral genetics and criminal responsibility at the courtroom. Forensic science international, 237, 40-45.

      [25] UU Kekuasaan Kehakiman, Pasal 4. Ministry of Law and Justice.

      [26] West, R., & Turner, L. H. (2008). Pengantar teori komunikasi: analisis dan aplikasi. Jakarta: Salemba Humanika.

      [27] Zeithaml, V. A., Parasuraman, A., & Berry, L. L. (1990). Delivering quality service: Balancing customer perceptions and expectations: Simon and Schuster.

  • Downloads

  • How to Cite

    Widodo, A., Rahmat Hidayat, D., Venus, A., & Suseno, S. (2018). Communication and Service Quality in Public Sector: an Ethnographic Study of a State Court of Justice in Jakarta. International Journal of Engineering & Technology, 7(3.25), 235-240. https://doi.org/10.14419/ijet.v7i3.25.17553

    Received date: 2018-08-14

    Accepted date: 2018-08-14