Bundle of Human Resource Practices and Turnover Intentions: Mediating role of Affective Commitment in Hotel Industry, Malaysia
-
2018-11-30 https://doi.org/10.14419/ijet.v7i4.28.22623 -
Abstract
The aim of this study is to test and propose a new framework that examines the three HR practices (motivation, empowerment and skills enhancing practices) with a mediating effect of affective commitment on turnover intentions. The novelty of this study is that it is the first study which examines the impact of three HR practices with its dimensions on turnover intentions along with the mediating effect of affective commitment. This study filled the gap and contributed by investigating the impact of such three HR practices which effect the employees’ turnover intentions in Malaysian hotel industry. Data were gathered from a managerial level employees’, with a sample of 401. In order to analyze the relationships, this study employed the structural equation modelling. Results portray that two HR practices (motivation and empowerment) are negatively associated with turnover intention while the third HR practice (Skills enhancing) is positively related with turnover intentions. The affective commitment fully mediates between Motivation and turnover intentions while, partially mediates the relationship between two HR practices (Empowerment, Skills) and turnover intentions. Thus, findings indicate that motivation and empowerment enhancing practices enhances the employees’ retentions while skills enhancing practices ought to be properly analyzed before implementing as this could be proved as counterproductive for hotels. In addition, against this backdrop the top management of hotels should devise and come up with new proper skills enhancing practices which could lead to lower down turnover intentions of employees. Replication of this study in other sectors like education or hospitals with larger sample size could extent and cross-validate the current study findings.
-
References
[1] K. Jiang, D. P. Lepak, J. Hu, and J. C. Baer, Academy of Management Journal 55, 1264-1294 (2012).
[2] J. Combs, Y. Liu, A. Hall, and D. Ketchen, Personnel Psychology 59, 501-528 (2006).
[3] M. A. Huselid, The Academy of Management Journal 38, 635-672 (1995).
[4] B. E. Becker, and M. A. Huselid, Research in Personnel and Human Resources Management, 16, 53-101 (1998).
[5] Sami, A., Jusoh, A., & Qureshi, M. I. (2016). Does Ethical Leadership Create Public Value? Empirical Evidences from Banking Sector of Pakistan. International Review of Management and Marketing, 6(4S)
[6] S. H. Chan, and O. M. Kuok, Journal of Human Resources in Hospitality & Tourism, 10(4), 421-441 (2011).
[7] N. Singh, C. Hu, and W. S. Roehl, International Journal of Hospitality Management 26(1), 131-147(2007).
[8] C. Kapoor, and N. Solomon, Worldwide Hospitality and Tourism Themes 3(4), 308-318 (2011).
[9] M. A. Hemdi, and A. R. A. Rahim, International Journal of Business and Social Science, 2(23), 66-74 (2011).
[10] C. Ryan, H. Ghazali, and A. Mohsin, International Journal of Contemporary Hospitality Management,23(3), 344-360 (2011)..
[11] M. O. R. A. Patah, S. M. Radzi, R. Abdullah, A. Adzmy, R. A. Zain, and N. Derani, International Journal of Business and Management 4(11), 167 (2009).
[12] S. Kusluvan, Z. Kusluvan, I. Ilhan, and L. Buyruk, Cornell Hospitality Quarterly 51(2), 171-214 (2010).
[13] D. J. Koys, Personnel Psychology 54(1), 101–114 (2001).
[14] J. P. Guthrie, Academy of Management Journal 44(1), 180-190 (2001).
[15] S. Kuria, O. Alice, and P. M. Wanderi, International Journal of Business and Social Science 3(15), 311-317 (2012).
[16] A.D. Alonso, and M. A. O’Neill, International Journal of Hospitality Management 28(4), 573–578 (2009).
[17] J. Christensen Hughes, and E. Rog, International Journal of Contemporary Hospitality Management 20(7), 743-757 (2008).
[18] S. A. Khalid, H. K. Jusoff, H. Ali, M. Ismail, K. M. Kassim, and N. A. Rahman, Asian Social Science 5(6), 108-117 (2009).
[19] Y. T. Chew, and S. K. Wong, International Journal of Management 25(4), 692 (2008).
[20] S. M. Radzi, S. Z. A. Ramley, M. Salehuddin, and Z. International Journal of Business and Management 4(8), 173-183 (2009).
[21] C. Lashley, International Perspectives in Hospitality and Tourism 200-211 (2002).
[22] P. E. Varca, Journal of Services Marketing 13(3), 229-241 (1999).
[23] R. J. Burke, and E. R. Greenglass. Psychology & health 16(5), 583-594 (2001).
[24] S. H. Tsaur, and Y. Y. Tang, International Journal of Hospitality Management 31(4), 1038-1044 (2012).
[25] L. Firth, D. J. Mellor, K. A. Moore, and C. Loquet, Journal of Managerial Psychology 19(2), 170-187 (2004).
[26] P. Brough and R. Frame, New Zealand Journal of Psychology 33(1), 8-18 (2004).
[27] H. R. Markus, and S. Kitayama, Psychological review 98(2), 224 (1991).
[28] D. G. Allen, L. M. Shore, and R. W. Griffeth, Journal of Management 29(1), 99-118 (2003).
[29] S. Z. R. Alan, S. M. Radzi, M. A. Hemdi, and Z. Othman, an empirical assessment of hotel managers’ turnover intentions: the impact of organisational justice. in afbe 2008 conference papers (p. 598) (2008).
[30] E. Kyndt, F. Dochy, M. Michielsen, and B. Moeyaert, Vocations and Learning 2(3), 195-215 (2009).
[31] N. Dries, and R. Pepermans, Personnel Review 37(1), 85-108 (2007).
[32] T. M. Gardner, P. M. Wright, and L. M. Moynihan, Personnel psychology 64(2), 315-350 (2011).
[33] M. Tremblay, A. Rondeau, M. Lemelin, [Does the implementation of the innovative HR practices have an influence on mobilization? Human resource management in face of the crisis: Is Human resource management in crisis? 97-109 (1997).
[34] R. B. Abdullah, A, B, N. Karim, A, B, R, O, M. Patah, H. Zahari, S, K, G. Nair, and K. Jusoff, International Journal of Business and Management 4(10), 152-160 (2009).
[35] A.R. S. AlBattat, and A. P. M. Som, International Journal of Business and Management 8(5), 62-71 (2013).
[36] D. Gregory, C. Way, S. LeFort, B. Barrett, and P. Parfrey, Health Care Management Review 32(2), 119-127 (2007).
[37] I.Ajzen, and M. Fishbein, Understanding attitudes and predicting social behavior: (1980) Prentice-Hall, Eaglewood Cliffs, New Jersy.
[38] P. W. Hom, and R. W. Griffeth, Employee Turnover (1995). South Western College Publishing, Cincinnati, OH.
[39] J.Z. Ahmad, and R. A. Bakar, International Journal of Training and Development 7(3), 166-185 (2003).
[40] S. Ramlall, Journal of American Academy of Business 5(1/2), 52-63 (2004).
[41] A.Wocke, and M. Heymann, The International Journal of Human Resource Management 23(16), 3479-3494 (2012).
[42] M. A. Hemdi, and A. M. Nasurdin, Gadjah Mada International Journal of Business, 8(1), 88-94 (2006).
[43] A.Benjamin, International Business Research 5(1), 110-119 (2012).
[44] P. S. Budhwar, and G. Boyne, The International Journal of Human Resource Management 15(2), 346-370 (2004).
[45] P. S. Budhwar, and P. R.Sparrow, Human Resource Management Review 12(3), 377-403 (2002).
[46] K.P. Meyer, and C. A. Smith, Canadian Journal of Administrative Sciences 17(4), 319-331 (2000).
[47] T. M.Quresh, A. Akbar, M. A. Khan, R. A. Sheikh, and S. T. Hijazi, African Journal of Business Management 4(7), 1281 (2010).
[48] T. R. Mitchell, Academy of Management Review 7(1), 80-88(1982).
[49] F. Guay, J. Chanal, C. F. Ratelle, H. W. Marsh, S. Larose, and M. Boivin, British Journal of Educational Psychology, 80(4), 711-735 (2010).
[50] B.S. Frey, and M. Osterloh, M. (Eds.). (2001). Successful management by motivation: Balancing intrinsic and extrinsic incentives. Springer Science & Business Media.
[51] T. M. Gardner, L. M. Moynihan, and P.M. Wright, Available at SSRN 1089190 (2007).
[52] L.Davidson, C. Guilding, and N. Timo, International Journal of Hospitality Management 25(2), 193-210 (2006).
[53] A.R. Nankervis, Research and Practice in Human Resource Management 8(1), 111-133(2000).
[54] K. Isaksson, J. Hellgren, and P. Pettersson, Strukturomvandling Inom Svensk Detaljhandel: Uppföljning Av Omorganisation Och Personalminskning i KF/KD AB. Univ., Psykologiska institutionen (1998).
[55] Rhoades, L.and R. Eisenberger, Perceived organizational support: a review of the literature. Journal of Applied Psychology 87(4), 698 (2002).
[56] P. Y.Chen, and P. E. Spector, Journal of Occupational And Organizational Psychology 65(3), 177-184 (1992).
[57] R. B. DiPietro, S. J. Condly, Journal of Human Resources in Hospitality & Tourism 6(1), 1-22 (2007).
[58] I.Subramony, Human Resource Management 48(5), 745-768 (2009).
[59] I.Odgers, and T. Baum, Benchmarking of Best Practice in Hotel Front Office. Dublin: CERT (2001)
[60] R. D. Caplan, S. Cobb, Jr, J. R. P. French, R. V. Harrison, and Jr, S. R. Pinneau Job demands and worker health: Main effects and occupational differences. University of Michigan Survey Research Center. Ann Arbor (1980).
[61] J. P. Meyer, and N. J. Allen, Commitment in the workplace: theory, research and application. (1997). Thousand Oaks, CA: Sage Publications.
Anis, A. Nasir, and N. Safwan, African Journal of Business Management 5(7), 2679 (2011).
[62] I.Cunningham, J. Hyman, and C. Baldry, Industrial Relations Journal 27(2), 143-155 (1996).
- Harley, Work, Employment & Society 13(1), 41-66 (1999).
[63] Zheng, M. Morrison, and G. O'Neill, The International Journal of Human Resource Management 17(10), 1772-1803 (2006).
[64] G. M. Spreitzer, Academy of Management Journal 38(5), 1442-1465(1995).
Hales, and A. Klidas, International Journal of Contemporary Hospitality Management, 10(3), 88-95 (1998).
[65] S. Welch, Teaching and Learning in Nursing 6(3), 102-108 (2011).
[66] I.R. Hackman, and G. R.Oldham, Development of the job diagnostic survey. Journal of Applied psychology 60(2), 159 (1975).
Ertürk, and L. Vurgun, Journal of Business Research 68(1), 34-46(2015).
[67] F. Mohsan, M. M. Nawaz, M. S. Khan, Z. Shaukat, and N. Aslam, International Journal of Business and Social Science, 2(17) (2011).
[68] H. S. Becker, American Journal of Sociology 32-40 (1960).
[69] P. Meyer, and N. J. Allen, Human Resource Management Review 1(1), 61-89 (1991).
[70] T. Gautam, R. van Dick, and U. Wagner, Asian Journal of Social Psychology 4(3), 239-248 (2001).
[71] I.P. Maertz, and R. W.Griffeth, Journal of Management 30(5), 667-683 (2004).
[72] A.P. Moynihan, and N. Landuyt, Review of Public Personnel Administration 28(2),120-143 (2008).
[73] H. Kim, and M. Stoner, Administration in Social Work 32(3), 5-25 (2008).
[74] H. Nouri, and R. J. Parker, The British Accounting Review 45(2), 138-148 (2013).
[75] W. M. Costen, and J. Salazar, Journal of Human Resources in Hospitality & Tourism 10(3), 273-284 (2011).
[76] A.M. Suliman, Journal of Management Development 21(3), 170-183 (2002).
Freund, Administration in Social Work 29(2), 5-21 (2005).
[77] Galletta, I. Portoghese, and A. Battistelli, Journal of Management Research 3(2), 1-19 (2011).
[78] R. Cropanzano, M. S. Mitchell, Journal of Management 31(6), 874-900 (2005).
M. Saks, Journal Of Managerial Psychology 21(7), 600-619 (2006).
[79] Malaysia Association of Hotels. Hotel guests by locality. Available http://www.hotels.org.my/statistics.php. [Accessed 1 August 2014]
[80] J.F. Hair Jr., W.C. Black, B.J. Babin, R.E. Anderson, Multivariate Data Analysis, 7th Edition, Upper Saddle River, Prentice Hall, 2009.
[81] K. J. Preacher, and A. F. Hayes, The Sage sourcebook of advanced data analysis methods for communication research, 13-54 (2008).
[82] R. M. Baron, and D. A. Kenny, The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology 51(6), 1173 (1986).
[83] M. Lockwood, and D. P. MacKinnon, Bootstrapping the standard error of the mediated effect. In Proceedings of the 23rd annual meeting of SAS Users Group International (pp. 997-1002) (1998, March).
[84] E. Shrout, and N. Bolger, Psychological Methods 7(4), 422 (2002).
[85] Zhang, H., & Agarwal, N. C. (2009). The mediating roles of organizational justice on the relationships between HR practices and workplace outcomes: an investigation in China. The International Journal of Human Resource Management, 20(3), 676-693.
[86] S. Beechler, and I. C. Woodward, Journal of international management 15(3), 273-285 (2009).
-
Downloads
-
How to Cite
Beh, L.-S., & Shah, S. H. A. (2018). Bundle of Human Resource Practices and Turnover Intentions: Mediating role of Affective Commitment in Hotel Industry, Malaysia. International Journal of Engineering & Technology, 7(4.28), 415-421. https://doi.org/10.14419/ijet.v7i4.28.22623Received date: 2018-11-30
Accepted date: 2018-11-30
Published date: 2018-11-30