The Effect of Islamic Attributes and Quality Service on Satisfaction Toward Muslim Tourist Visit to Padang City Indonesia

  • Authors

    • Reni Yuliviona
    • Mokhtar Abdullah
    • Zuraini Alias
    • Ird a
    • Elfitra Azliyanti
    2018-11-30
    https://doi.org/10.14419/ijet.v7i4.28.22634

  • Abstract

    This study aims to examine the influence of Islamic attributes and quality service to the satisfaction of Muslim tourists visit of Padang city Indonesia. The study was conducted on 100 Muslim tourists with purposive sampling technique. Data analysis techniques in this study through two general stages, namely measurement model and structural model, these two stages will be analyzed using software smart PLS 2.0M3. The results showed that the Islamic attributes and quality service have a positive and significant influence on the Islamic tourist satisfaction of foreign tourists visiting in Padang city.

  • References

    1. [1] Yuliviona, Kamener, Kamela (2016). Factors Influencing Tourists' Decision in Visiting Mandeh Resort in West Sumatera Indonesia. International Journal of Management and Applied Science, ISSN: 2394-7926. Volume-2, Issue-10, Special Issue-1, Oct.-2016.

      [2] Farahdel. Farnaz (2011). Islamic Attributes and Impact on MuslimTourists' Satisfaction: A Study Of Iran. Master Desertation, Graduate School of Business, University of Malaya, 1-98.

      [3] Zamani-Farahni, H. & Henderson, JC (2010). Islamic tourism and managing tourism development in Islamic societies: the case of Iran and Saudi Arabia. International Journal of Tourism Research, 12 (1), 79-89.

      [4] Hashim, NH, Murphy J., & Muhammad Hashim, N. (2007) Islam and online imagery on Malaysian tourist destination werbsites. Journal of Computer-Mediated Comunication, 12 (3), 1028-1102.

      [5] Battour, M., Ismail .M., & Battor, M., (2010). Toward a Halal Toursm Market. Tourism Analysis. 15 (4), 461-470.

      [6] Spark, R., & Westgate, M. (2002). Broad based and targeted sponsorship strategies in Canadian women's ice-hockey. International Journal of Sport Marketing and Sponsorship, 4 (1), 59-84.

      [7] Kotler. P and KL Keller. 2008. Marketing Management. Thirteenth Edition. Translated By Bob Sabran. Jakarta: Erlangga

      [8] Tjiptono, F., & Chandra, G. (2012). Strategic Marketing Peeling Strategic Marketing, Branding Strategy, Customer Satisfaction, Competitive Strategy, to E-Marketing Two Edition. Yogyakarta: Andi.

      [9] Kozak, M. (2002), "Comparative analysis of tourist motivations by nationality and destinations", Tourism Management, 23 (3), 221-232

      [10] Yuksel, A., et al. 2010. Destination attcahment: Effect on customer satisfaction and cognitive, affective and conative loyalty. Tourims Management, 31: 274-284

      [11] Lupiyodi, Rambar. 2006. Marketing Management Services. Second Edition. Jakarta: Salemba Four.

      [12] Kotler P, Armstrong G. (2010). Principles of marketing; Pearson Prentice Hall, 13th Ed. New Jersey, NJ.

      [13] Gaffar Vanessa. 2007. Marketing Public Realation. Bandung: Alfabeta.

      [14] Rahman, M. K. (2014). Motivating factors of Islamic tourist’s destination loyalty: An empirical Investigation in Malaysia. Journal of Tourism and Hospitality Management, 2(1), 63-77.

      [15] Battour, M., Ismail, MN, & Battor, M. (2011). The impact of destination attributes on Muslim touris't choice. International Journal of Tourism Research, 13 (6), 527-540. Doi: 10.1002 / jtr.824.

      [16] Puspa. (2014). Journal of Service Quality Influence Against satisfaction and its impact on loyalty and words of mouth. JBBE, Vol.07, No.2, Sept. 2014 ISSN: 2087-040X.

      [17] Umar, Husayn. 2002. Methods of Business Research. Jakarta: Gramedia Pustaka Utama.

      [18] Battour, M, & Ismail MN (2014) The Role of Destination Attributes in Islami Toursm. SHS Web of Confrences 12,01077.http://dx.doi.org/10.1051/shsconf/20141201077 RetrievedFrom.

      [19] Ghozali, Imam. 2005. Application of Multivariate Analysis With SPSS Program. Agency Publisher Diponegoro University, Semarang

      [20] Cooper, D. R., & Schindler, P. S. (2008). Business methods.

      [21] Hartono, Abdillah. "Konsep dan Aplikasi PLS (Partial Leaset Square) Untuâ™ k Riset empiris BPFE UGM." (2009).

      [22] Hair, J.F., Hult, G.T.M., Ringle, C.M. ,& Sarstedt, M. (2014). A primer on partial least square structural equation modeling (PLS-SEM). Thousand Osks, CA:Sage Publication.

  • Downloads

  • How to Cite

    Yuliviona, R., Abdullah, M., Alias, Z., a, I., & Azliyanti, E. (2018). The Effect of Islamic Attributes and Quality Service on Satisfaction Toward Muslim Tourist Visit to Padang City Indonesia. International Journal of Engineering & Technology, 7(4.28), 475-479. https://doi.org/10.14419/ijet.v7i4.28.22634

    Received date: 2018-11-30

    Accepted date: 2018-11-30

    Published date: 2018-11-30