The Impact of Information Technology Capability on Supply Chain Technology Adoption and Supply Chain Operational Performance: a Resource based View

  • Authors

    • Lee Khai Loon
    • Gusman Nawanir
    • Jalal Hanaysha
    • Zahari Abu Bakar
    2018-10-07
    https://doi.org/10.14419/ijet.v7i4.15.22994
  • Information Technology Capability, Supply Chain Technology Adoption, Supply Chain Operational Performance, Textile and Apparel Industry.
  • Abstract

    Organization increasingly relies on the supply chain technology to improve the supply chain operational performance. Yet, past evidence suggests that the adoption of supply chain technology does not guarantee enhanced supply chain operational performance. Drawing from the Resource Based View, this study found that information technology (IT) capability enabled supply chain technology adoption in achieving supply chain operational performance. Supply chain technology serves as a system in transforming IT capability into a higher value resources for an organization. The adoption of supply chain technology in managing supply chain deserved attention from researchers and practitioners, because business benefits from supply chain technology adoption improve firm’s supply chain performances which enhance reliability, improve responsiveness, increase agility, and minimize cost in operation functions. This study provides a unique theoretical framework intended to aid researchers and practitioners develop a more thorough understanding of the linkages between information technology capability, supply chain technology adoption, and supply chain operational performance. The total of 201 questionnaires were sent to Malaysia's textile and apparel company that is listed in the Federation of Malaysian Manufacturers (FMM) and Malaysian External Trade Development Corporation (MATRADE) directory. The total of 121 usable responses were obtained and analyzed through Partial Least Square Structural Equation Modeling (PLS-SEM). The discussion of this study is followed by presenting the results of the survey on the relationship of IT capability on supply chain technology adoption and supply chain operational performance. The results shown that supply chain technology adoption is mediating the relationship between IT capability and supply chain operation performance.

     

     
  • References

    1. [1] Li L. Supply Chain Management: Concepts, Techniques and Practices: Enhancing Value through Collaboration. Singapore: World Scientific Publishing Co. Pte. Ltd; 2007.

      [2] Ramayah T, Mohamad O, Omar A, Marimuthu M, Yeap JAL. Determinants of technology adoption among Malaysian SMEs: An IDT perspective. J Inf Commun Technol. 2013;12:103-119.

      [3] Ramos MM. Interaction between management accounting and supply chain management. Supply Chain Manag An Int J. 2004;9(2):134-138. doi:10.1108/13598540410527033

      [4] Ma B, Zhang KJ. Research of apparel supply chain management service platform. In: Management and Service Science, 2009. MASS’09. International Conference. IEEE; 2009:1-4. doi:10.1109/ICMSS.2009.5304341

      [5] Axeelsson B, Lerpold L, Nordnrand S, Sjostrom E. Global supply chains and human rights: A research proposal. In: 16th Annual International Sustainable Development Research Conference 2010. ; 2010:1-21.

      [6] Kocoglu I, Imamoglu SZ, Ince H, Keskin H. The effect of supply chain integration on information sharing: Enhancing the supply chain performance. In: 7th International Strategic Management Conference. Vol 24. Turkey: Procedia Social and Behavioral Sciences; 2011:1630-1649. doi:10.1016/j.sbspro.2011.09.016

      [7] Shacklett M. Next-generation cloud technology for the supply chain. World Trade 100. January 2012:18-24.

      [8] Leng FL, Zailani S. Effects of information, material and financial flows on supply chain performance: A study of manufacturing companies in Malaysia. Int J Manag. 2012;29(1):293-314.

      [9] Lam JKC, Postle R. Textile and apparel supply chain management in Hong Kong. Int J Cloth Sci Technol. 2006;18(4):265-277. doi:10.1108/09556220610668491

      [10] Thoo AC, Hamid ABA, Rasli A, Baharun R. Adoption of supply chain management in SMEs. In: Procedia - Social and Behavioral Sciences. Vol 65. Elsevier Ltd; 2012:614-619. doi:10.1016/j.sbspro.2012.11.173

      [11] Chan HK, Wang WYC, Luong LHS, Chan FTS. Flexibility and adaptability in supply chains: A lesson learnt from a practitioner. Supply Chain Manag An Int J. 2009;14(6):407-410. doi:10.1108/13598540910995165

      [12] Naing TH, Fei YS. Multinationals, technology and regional linkages in Myanmar’s clothing industry. Asia Pacific Bus Rev. 2015:1-19. doi:10.1080/13602381.2014.990211

      [13] Zhang X, Donk DP van, Vaart T van der. The fit between ICT needs and ICT capability and its influence on supply chain performance. In: Grey Systems and Intelligent Services, 2007. GSIS 2007. IEEE International Conference. IEEE; 2007:1256-1260. doi:10.1109/GSIS.2007.4443474

      [14] Zhang X, Wang H. Empirical research on associations among information technology, supply chain robustness and supply chain performance. Int J Bus Manag. 2011;6(2):231-236.

      [15] Aral S, Weill P. IT assets, organizational capabilities, and firm performance: How resource allocations and organizational differences explain performance variation. Organ Sci. 2007;18(5):763-780.

      [16] Fantazy KA, Kumar V, Kumar U. An empirical study of the relationships among strategy, flexibility, and performance in the supply chain context. Supply Chain Manag An Int J. 2009;14(3):177-188. doi:10.1108/13598540910954520

      [17] Palandeng ID, Kindangen P, Tumbel A, Massie J. Influence analysis of supply chain management and supply chain flexibility to competitive advantage and impact on company performance of fish processing in Bitung City. J Res Business, Econ Manag. 2018;10(1):1783-1802. http://scitecresearch.com/journals/index.php/jrbem/article/view/1356/990.

      [18] Dawson A. Supply chain technology. Work Study. 2002;51(4):191-196. doi:10.1108/00438020210430742

      [19] Fasanghari M, Mohammadi S, Khodaei M, Abdollahi A, Roudsari FH. A conceptual framework for impact of information technology on supply chain management. In: 2007 International Conference on Convergence Information Technology. IEEE; 2007:72-76. doi:10.1109/ICCIT.2007.385

      [20] Bensaou M. Electronically-mediated partnerships: The use of CAD technologies in supplier relations. In: Proceedings of the 20th International Conference on Information Systems. Atlanta, USA: Association for Information Systems; 1999:307-323.

      [21] Bharadwaj AS. A resource-based perspective on information technology capability and firm performance: An empirical investigation. MIS Q. 2000;24(1):169-196.

      [22] Neirotti P, Raguseo E. On the contingent value of IT-based capabilities for the competitive advantage of SMEs: Mechanisms and empirical evidence. Inf Manag. 2017;54(2):139-153. doi:10.1016/j.im.2016.05.004

      [23] Jeffers PI, Muhanna WA, Nault BR. Information technology and process performance: An empirical investigation of the interaction between IT and non-IT resources. Decis Sci. 2008;39(4):703-735. doi:10.1111/j.1540-5915.2008.00209.x

      [24] Huan SH, Sheoran SK, Wang G. A review and analysis of supply chain operations reference (SCOR) model. Supply Chain Manag An Int J. 2004;9(1):23-29. doi:10.1108/13598540410517557

      [25] He M, Chen J. The drivers for information technology application in supply chain management: How developing countries’ companies facing globalization. In: 3rd IEEE Conference on Industrial Electronics and Applications. China: IEEE; 2008:2306-2311. doi:10.1109/ICIEA.2008.4582929

      [26] Kordha E, Elmazi L. Information and communication technologies as an incentive for improving relationships in business to business markets. China-USA Bus Rev. 2009;8(2):9-23.

      [27] Jin K, Wang T, Palaniappan A. Improving the agility of automobile industry supply chain. In: Proceedings of the 7th International Conference on Electronic Commerce. Xi’an, China: ACM Press; 2005:370-374. doi:10.1145/1089551.1089620

      [28] Chong AYL, Lin B, Ooi KB, Raman M. Factors affecting the adoption level of C-commerce: An empirical study. J Comput Inf Syst. 2009;50(2):13-22.

      [29] Hill D. Technology: Low-cost wireless sensors could improve infrastructure monitoring. Civ Eng. 2013:38-39.

      [30] Harper RL. Warehouse technology in the supply chain management systems. In: Proceedings of Annual Reliability and Maintainability Symposium. IEEE; 2010:1-5. doi:10.1109/RAMS.2010.5448060

      [31] Tarofder AK, Azam SMF, Jalal AN. Operational or strategic benefits: Empirical investigation of internet adoption in supply chain management. Manag Res Rev. 2017;40(1):28-52. doi:10.1108/MRR-10-2015-0225

      [32] Shi VG, Koh SCL, Baldwin J, Cucchiella F. Natural resource based green supply chain management. Supply Chain Manag An Int J. 2012;17(1):54-67. doi:10.1108/13598541211212203

      [33] Bharati P, Chaudhury A. Studying the current status of technology adoption. Commun ACM. 2006;49(10):88-93.

      [34] Agami N, Saleh M, Rasmy M. A hybrid dynamic framework for supply chain. IEEE Syst J. 2012;6(3):469-478.

      [35] Jacques A. The role of electronic commerce in improving supply chain performance. Adv Manag. 2012;5(3):7-10.

      [36] Omar R, Zailani S, Sulaiman M, Ramayah T. Supplier involvement, customer focus, supply chain technology and manufacturing performance: Findings from a pilot study. In: 2006 IEEE International Conference on Management of Innovation and Technology. Vol 2. IEEE; 2006:876-880. doi:10.1109/ICMIT.2006.262347

      [37] Tarafdar M, Qrunfleh S. Agile supply chain strategy and supply chain performance: Complementary roles of supply chain practices and information systems capability for agility. Int J Prod Res. 2017;55(4):925-938. doi:10.1080/00207543.2016.1203079

      [38] Hassan MG, Hussain F, Rahman MBS. Exploring usefulness of CRM and IT in Malaysian hotel industry: A qualitative approach. J Inf Commun Technol. 2013;12:21-37.

      [39] Lu Y, Ramamurthy KR. Understanding the link between information technology capability and organizational agility: An empirical examination. MIS Q. 2011;35(4):931-954.

      [40] Henderson JC, Venkatraman N. Strategic alignment: A model for organizational transformation via information technology. In: Allen TJ, Scott Morton MS, eds. Information Technology and the Corporation of the 1990 ’S. Oxford, UK: Oxford University Press; 1994:202-220.

      [41] Lee DMS, Trauth E, Farwell D. Critical skills and knowledge requirements of IS professionals: A joint academic/industry investigation. MIS Q. 1995;9(3):313-340.

      [42] Byrd TA, Turner DE. Measuring the flexibility of information technology infrastructure: Exploratory analysis of a construct. J Manag Inf Syst. 2000;17(1):167-208.

      [43] Fink L, Neumann S. Gaining agility through IT personnel capabilities: The mediating role of IT infrastructure capabilities. J Assoc Inf Syst. 2007;8(8):440-462.

      [44] Teo TSH, Ang JSK. Critical success factors in the alignment of IS plans with business plans. Int J Inf Manage. 1999;19:173–185.

      [45] Ang CL, Davies M, Finlay PN. Measures to assess the impact of information technology on quality management. Int J Qual Reliab Manag. 2000;17(1):42–65.

      [46] Wei HL, Wang ETG. The strategic value of supply chain visibility: Increasing the ability to reconfigure. Eur J Inf Syst. 2010;19(2):238-249. doi:10.1057/ejis.2010.10

      [47] Zhang Z, Tao L. Multi-agent based supply chain management with dynamic reconfiguration capability. In: 2008 IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology. China: IEEE; 2008:92-95. doi:10.1109/WIIAT.2008.276

      [48] Liu H, Ke W, Kee K, Hua Z. The impact of IT capabilities on firm performance: The mediating roles of absorptive capacity and supply chain agility. 2013;54:1452-1462.

      [49] Scupola A. ICT adoption in facilities management supply chain: The case of Denmark. J Glob Inf Technol Manag. 2013;15(1):1-28.

      [50] Hsu P-F, Ray S, Li-Hsieh Y-Y. Examining cloud computing adoption intention, pricing mechanism, and deployment model. Int J Inf Manage. 2014;34:474-488.

      [51] Gunasekaran A, Subramanian N, Papadopoulos T. Information technology for competitive advantage within logistics and supply chains: A review. Transp Res Part E Logist Transp Rev. 2017;99:14-33. doi:10.1016/j.tre.2016.12.008

      [52] Nguyen TH, Newby M, Macaulay MJ. Information technology adoption in small business: Confirmation of a proposed framework. J Small Bus Manag. 2015;53(1):207-227. doi:10.1111/jsbm.12058

      [53] Chandrasekaran N. Supply Chain Management: Process, System, and Practice. India: Oxford University Press; 2010.

      [54] Yeh CH, Lee GG, Pai JC. Using a technology-organization-environment framework to investigate the factors influencing e-business information technology capabilities. Inf Dev. February 2014:1-16. doi:10.1177/0266666913516027

      [55] Hendarty H, Nusantara B. Information sharing and information quality at a chocolate firm. Int J Information, Bus Manag. 2014;6(4):73-86.

      [56] Lim H, Istook CL. Automatic pattern generation process for made-to-measure. J Text Apparel, Technol Manag. 2012;7(4):1-11.

      [57] Humphreys P, Fynes B, Wiengarten F. Creating business value through e-business in the supply chain. In: Martínez-López FJ, ed. Handbook of Strategic E-Business Management. Progress in IS. Berlin, Heidelberg: Springer Berlin Heidelberg; 2014:237-254. doi:10.1007/978-3-642-39747-9

      [58] Oh S, Ryu YU, Yang H. Supply chain capabilities and information technology characteristics: Interaction effects on firm performance. In: 2016 49th Hawaii International Conference on System Sciences (HICSS). IEEE; 2016:1417-1425.

      [59] Lee KL, Hassan MG, Udin ZM. Understanding the usefulness of supply chain technology in Malaysian textile and apparel industry. In: 2015 International Conference on Information Management (ICIM 2015). Guilin, China; 2015.

      [60] Huisman W, Smits M. Investing in networkability to improve supply chain performance. In: System Sciences, 2007. HICSS 2007. 40th Annual Hawaii International Conference. Hawaii: IEEE; 2007:1-9.

      [61] Vijayasarathy LR. An investigation of moderators of the link between technology use in the supply chain and supply chain performance. Inf Manag. 2010;47(7-8):364-371. doi:10.1016/j.im.2010.08.004

      [62] Henfridsson O, Bygstad B. The generative mechanisms of digital infrastructure evolution. MIS Q. 2013;37(3):907-931.

      [63] Fasanghari M. Assessing the impact of information technology on supply chain management. In: 2008 International Symposium on Electronic Commerce and Security. IEEE; 2008:726-730. doi:10.1109/ISECS.2008.208

      [64] Gyaneshwar P, Kushwaha S. Operational performance through supply chain management practices. Int J Bus Soc Sci. 2012;3(2):222-233.

      [65] Ramayah T, Sang TY, Omar R, Dahlan N. Impact of information technology (IT) tools, partner relationship and supply chain performance. Asian Acad Manag J. 2008;13(2):33-55.

      [66] Tseng ML, Wu KJ, Nguyen TT. Information technology in supply chain management: A case study. Procedia - Soc Behav Sci. 2011;25:257-272. doi:10.1016/j.sbspro.2011.10.546

      [67] Udomleartprasert P, Jungthirapanich C. The supportive infrastructures enhancing the supply chain performance. In: 2004 IEEE International Engineering Management Conference (IEEE Cat. No.04CH37574). Vol 3. IEEE; 2004:1203-1207. doi:10.1109/IEMC.2004.1408884

      [68] Lee KL, Udin ZM, Hassan MG. Supply chain technology adoption: An empirical study of Malaysia textile and apparel industry. J Teknol. 2016.

      [69] Creswell JW. Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. 2nd ed.; 2013.

      [70] FMM Directory. Federation of Malaysia Manufacturers Directory. Malaysia; 2017.

      [71] MATRADE Directory. MATRADE directory 2013. The Official Portal of Malaysia External Trade Development Corporation: The National Trade Promotion Agency of Malaysia. http://www.matrade.gov.my/en/malaysian-exporters/showcasing-malaysia-export/directory/malaysian-products-directory. Published 2017.

      [72] Krejcie R V, Morgan DW. Determining sample size for research activities. Educ Psychol Meas. 1970;38:607-610.

      [73] Whitley EW. The case for postal research. J Mark Res Soc. 1985;27(1):5-13.

      [74] Mentzer JTT, Kahn KB. A framework of logistics research. J Bus Logist. 1995;16(1):231-251.

      [75] Hair JF, Hult GTM, Ringle CM, Sarstedt M. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). USA: Sage Publications, Inc.; 2014.

      [76] Hair JF, Black WC, Babin BJ, Anderson RE. Multivariate Data Analysis. 7th ed. New York, NY: Pearson Prentice Hall; 2010.

      [77] Fornell C, Larcker DF. Evaluating structural equation models with unobservable variables and measurement error. J Mark Res. 1981;18(1):39-50.

  • Downloads

  • How to Cite

    Khai Loon, L., Nawanir, G., Hanaysha, J., & Abu Bakar, Z. (2018). The Impact of Information Technology Capability on Supply Chain Technology Adoption and Supply Chain Operational Performance: a Resource based View. International Journal of Engineering & Technology, 7(4.15), 224-229. https://doi.org/10.14419/ijet.v7i4.15.22994

    Received date: 2018-12-03

    Accepted date: 2018-12-03

    Published date: 2018-10-07