A Theoretical Framework of Critical Success Factors on Information Technology Project Management During Project Planning

  • Authors

    • Rosazlina Mohd Adzmi
    • Zainuddin Hassan
    2018-11-30
    https://doi.org/10.14419/ijet.v7i4.35.23078
  • Project Management, Project Planning, Critical Success Factors, Success Factor, IT Project

  • Abstract

    Organizations have made significant investments in ICT projects, hoping to gain competitive advantages, growth and improvement of productivity. The success and failures of the project is one of the fields in Project Management with most frequently discussed. Project planning is an important part in the project management and has a stronger impact on project success. However, weakness in project strategy and planning lead to lack of business support, inefficient use of resources, poor estimates, poor scope control and increase risks. Previous studies have reported that well-defined project plans play an important role in the success of the project. In recent times, various factors contribute to project success namely; organizational, human, project management, complexity, quality, and technical. Hence, this study aimed to explore and identify critical success factors on project planning that lead to project success. A model is derived from findings of the literature review and tested within the Malaysian public sector through quantitative methodology. Thus, the finding of this study provide the organization with insight to drive their performance improvement in managing investments for project management field, especially through strengthening employees and organization competence as well as benefit the public’s sector.

  • References

    1. [1] A. October, B. M. Bloch, S. Blumberg, L. L. It, B. T. Centre, and M. P. Management, “Delivering large-scale IT projects on time, on budget, and on value,†McKinsey Co., no. October 2012, pp. 1–11, 2012.

      [2] G. Barlow, A. Tubb, and G. Riley, “Driving Business Performance: Project Management Survey 2017,†pp. 1–52, 2017.

      [3] P. Serrador, “The impact of planning: On project success a literature review,†J. Mod. Proj. Manag., vol. 1, no. 2, pp. 28–39, 2013.

      [4] M. A. N. Masrom, M. H. I. A. Rahim, S. Mohamed, G. K. Chen, and R. Yunus, “Successful criteria for large infrastructure projects in Malaysia,†Procedia Eng., vol. 125, pp. 143–149, 2015.

      [5] McKinsey Center for Government, “Government Productivity,†no. April, 2017.

      [6] K. Almgren, “Information technology project management processes and practices: A comprehensive study for successful implementation of IT projects,†Int. J. Bus. Soc., 2014.

      [7] R. Baker, A synthesis and survey of critical success factors for computer technology projects. 2012.

      [8] D. Dvir, T. Raz, and A. J. Shenhar, “An empirical analysis of the relationship between project planning and project success,†vol. 21, pp. 89–95, 2003.

      [9] D. J. Laird, “the Impact of Planning and Other Organizational Factors,†2016.

      [10] E. Tesfaye, T. Lemma, E. Berhan, and B. Beshah, “Key Project Planning Processes,†vol. 11, no. 1, pp. 159–172, 2016.

      [11] D. Rosa, I. Júnior, and C. Araújo, “A New Approach to Managing Lessons Learned in the PMBoK Process Groups: The Ballistic 2.0 Model,†Syst. Proj. …, 2016.

      [12] K. Heaton, W. Skok, and S. Kovela, “Learning lessons from software implementation projects: an exploratory study,†Knowl. Process, 2016.

      [13] M. Radujković and M. Sjekavica, “Project Management Success Factors,†Procedia Eng., vol. 196, no. June, pp. 607–615, 2017.

      [14] R. Atkinson, L. Crawford, and S. Ward, “Fundamental uncertainties in projects and the scope of project management,†Int. J. Proj. Manag., vol. 24, no. 8, pp. 687–698, 2006.

      [15] H. Taherdoost and A. Keshavarzsaleh, “A Theoretical Review on IT Project Success/Failure Factors and Evaluating the Associated Risks,†14th Int. Conf. Telecommun. Informatics, no. August, pp. 80–88, 2015.

      [16] MAMPU, Pelan Strategik ICT Sektor Awam 2016 - 2020. 2016.

      [17] H. Sutan and A. Nawi, “Government ICT Project Failure Factors : Project Stakeholders ’ Views,†J. Inf. Syst. Res. Innov., pp. 69–77, 2012.

      [18] A. Ghanim, F. Munassar, and A. R. A. Dahlan, “Project and Change Management Success Factors from nMalaysian Government Departments and Agencies Perspective,†IOSR J. Bus. Manag., vol. 11, no. 2, pp. 36–45, 2013.

      [19] S. S. Basamh, M. N. Huq, and A. R. Ahmad Dahlan, “Project implementation success and Change Management practices in Malaysian Government-linked companies (GLCs),†J. Soc. Dev. Sci., vol. 4, no. 7, pp. 349–355, 2013.

      [20] Z. Alias, E. M. A. Zawawi, K. Yusof, and N. M. Aris, “Determining Critical Success Factors of Project Management Practice: A Conceptual Framework,†Procedia - Soc. Behav. Sci., vol. 153, pp. 61–69, 2014.

      [21] D. Dvir and T. Lechler, “Plans are nothing, changing plan is everything: The impacts of changes on project success,†Res. Policy, vol. 33, no. 1, pp. 1–15, 2004.

      [22] M. Chaves, C. Araújo, and L. Teixeira, “A new approach to managing Lessons Learned in PMBoK process groups: the Ballistic 2.0 Model,†Syst. Proj. …, 2016.

      [23] J. Gomes and M. Romão, “Improving Project Success: A Case Study Using Benefits and Project Management,†Procedia Comput. Sci., vol. 100, pp. 489–497, 2016.

      [24] A. Bouras and S. Bendak, “Managing IT Projects in Public Companies : A Case Study,†J. Eng. Proj. Proj. Manag., vol. 4, no. 2, pp. 74–80, 2014.

      [25] K. Jaber, B. Sharif, and C. Liu, “An empirical study on the effect of 3D visualization for project tasks and resources,†J. Syst. Softw., 2016.

      [26] V. R. Montequin, S. Cousillas, F. Ortega, and J. Villanueva, “Analysis of the Success Factors and Failure Causes in Information & Communication Technology (ICT) Projects in Spain,†Procedia Technol., vol. 16, pp. 992–999, 2014.

      [27] P. Ramos and C. Mota, “Perceptions of Success and Failure Factors in Information Technology Projects: A Study from Brazilian Companies,†Procedia - Soc. Behav. Sci., vol. 119, pp. 349–357, 2014.

      [28] H. Taherdoost and A. Keshavarzsaleh, “Critical Factors that Lead to Projects’ Success/Failure in Global Marketplace,†Procedia Technol., vol. 22, pp. 1066–1075, 2016.

      [29] H. Taherdoost and A. Keshavarzsaleh, “A Theoretical Review on IT Project Success/Failure Factors and Evaluating the Associated Risks,†14th Int. Conf., 2015.

      [30] L. Gingnell, U. Franke, R. Lagerström, E. Ericsson, and J. Lilliesköld, “Quantifying Success Factors for IT Projects—An Expert-Based Bayesian Model,†Inf. Syst. Manag., vol. 31, no. 1, pp. 21–36, 2014.

      [31] Y. J.-T. Zidane, B. A. Hussein, J. Ø. Gudmundsson, and A. Ekambaram, “Categorization of Organizational Factors and Their Impact on Project Performance,†Procedia - Soc. Behav. Sci., vol. 226, no. 1877, pp. 162–169, 2016.

      [32] L. Gingnell, U. Franke, and R. Lagerström, “Quantifying success factors for IT projects—an expert-based Bayesian model,†Inf. Syst., 2014.

      [33] J. Goh, S. Pan, and M. Zuo, “Developing the agile IS development practices in large-scale IT projects: the trust-mediated organizational controls and IT project team capabilities perspectives,†J. Assoc., 2013.

      [34] J. Wilfong, “Organizational culture and information technology (IT) project success and failure factors: A mixed-methods study using the competing values framework and,†2014.

      [35] B. J. Sauser, “Assessing NASA strategic project leadership in an era of ‘better, faster, cheaper,’†vol. Ph.D., no. October, p. 197, 2005.

      [36] F. T. Anbari, E. G. Carayannis, and R. J. Voetsch, “Post-project reviews as a key project management competence,†Technovation, vol. 28, no. 10, pp. 633–643, 2008.

      [37] O. P. Sanchez, M. A. Terlizzi, and H. R. de O. C. de Moraes, “Cost and time project management success factors for information systems development projects,†Int. J. Proj. Manag., vol. 35, no. 8, pp. 1608–1626, 2017.

      [38] G. Y. Abbasi et al., “Project Management Maturity Analysis in the Serbian Energy Sector,†Int. J. Proj. Manag., vol. 33, no. 2, pp. 638–649, 2015.

      [39] E. Karaman and M. Kurt, “Comparison of project management methodologies: prince 2 versus PMBOK for it projects,†Int. J. Appl. Sci. Eng., 2015.

      [40] Merkl-Davies, “Article Information :,†pp. 1–6, 2011.

      [41] A. M. Warren, “Critical Success Factors for IT Project Management: A Case Study of a UK MOD IT Project,†in European Conference on Research Methodology for Business and Management Studies, 2014, pp. 425–432.

      [42] I. McCartney, “Successful IT: Modernising Government in Action,†2000.

      [43] J. H Payne and J. Rodney Turner, “Company-wide project management: The planning and control of programmes of projects of different type,†Int. J. Proj. Manag., vol. 17, no. 1, pp. 55–59, 1999.

  • Downloads

  • How to Cite

    Adzmi, R. M., & Hassan, Z. (2018). A Theoretical Framework of Critical Success Factors on Information Technology Project Management During Project Planning. International Journal of Engineering & Technology, 7(4.35), 650-655. https://doi.org/10.14419/ijet.v7i4.35.23078

    Received date: 2018-12-03

    Accepted date: 2018-12-03

    Published date: 2018-11-30