A Model on Multiple Perspectives of Citizens’ Trust in using Social Media for E-Government Services

  • Authors

    • Sohrab Khan
    • Nor Zairah Ab. Rahim
    • Nurazean Maarop
    2018-12-09
    https://doi.org/10.14419/ijet.v7i4.31.23348
  • antecedents of trust, citizens trust, e-government, government social media, trust factors

  • The lack of trust has a critical role in discouraging citizens to use social media for e-government services. Therefore, developing trust is an essential need for making citizens’ comfortable to participate in government social media services. Majority of previous studies on the relationship with trust between government and people have been conducted on e-government websites. Those studies are quite narrow in terms of their scope to address multiple aspects of citizens trust. On the contrary, the context of using social media for e-government services has not received much attention by previous researchers. This study proposes an integrated model of trust from multiple perspectives with an objective to identify those factors that can influence citizens’ trust in context of using social media as a technology for e-government services. The constructs in the proposed model were integrated from the trust literature and Technology Acceptance Model (TAM). The findings reveal individual characteristics, government factors, risk factors and social media characteristics as multiple antecedents of citizen’s trust to use social media for e-government services. A research instrument was developed and validated to examine the proposed model. A pilot study was conducted, and the instrument was refined based on its results.

     

     

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    Khan, S., Zairah Ab. Rahim, N., & Maarop, N. (2018). A Model on Multiple Perspectives of Citizens’ Trust in using Social Media for E-Government Services. International Journal of Engineering & Technology, 7(4.31), 95-100. https://doi.org/10.14419/ijet.v7i4.31.23348