Overview of Service Quality for Public Bus Services

  • Abstract
  • Keywords
  • References
  • PDF
  • Abstract

    Service quality for public transport has recently received many complaints from customers. Nowadays public transport commutes passengers to work or any other places. Buses usually give service to people in rural and urban areas. Increase in population may increase the demand for public transport. Problems with schedule, fare, security and others were obtained. The objective of this article is to overview of services quality for public bus services. This review paper focuses on to understand the definition, issue and methodologies in evaluating service quality in public transport especially public bus services. The methodology using to overview in this article is a comparison between definitions about quality services for public bus, comparison of methodology in conducting assessment for quality services and comparison issues been raise about services quality for public bus. As conclusion, even though there are many problems with regarding service quality for public transport, several ways are developed to improve it slightly better than before. Hence, this research articles can help people and create awareness on the importance of service quality of public bus transportation.



  • Keywords

    bus services quality; public transport; service quality; transportation problem.

  • References

      [1] Oort N, Van Sparing, D Brands T & Goverde RMP (2013), Optimizing public transport planning and operations using automatic vehicle location data : the Dutch example. MT-ITS, 291–300.

      [2] Sharma T (2010), Sustainable urban transport in Delhi : Case for Public Transport and Non Motorized Vehicles, 2008–2010.

      [3] Bigerna S, & Polinori P (2011), The analysis of determinants of public transport demand in the City of Perugia . Rivista Internazionale Di Scienze Sociali, 1–33.

      [4] Shaaban K, & Khalil RF (2013), Investigating the customer satisfaction of the bus service in Qatar. Procedia - Social and Behavioral Sciences 104(1), 865–874.

      [5] Soh KL, Chong CLe, Wong WP & Hiew YH (2014), Proclivity of university’s students to use public bus transport service. Comprehensive Research Journal of Education and General Studies, 2(2), 24–34.

      [6] Wang H, Warner ME, Tian Y & Zhu D (2014). Public owner with business delivery mode in china : case study of the Shanghai public bus system. Annals of Public and Cooperative Economic (71303028), 147–164.

      [7] Kamaruddin R, Osman I, & Pei CAC (2012), Customer expectations and its relationship towards public transport in Klang Valley. Journal of Asian Behavioural Studies 2.

      [8] Ise N, & Hino Y (2010), Effects of information provision to encourage public involved consciousness toward sustainable bus service. Research Associate, Urban Research Plaza (November 2009), 11–18.

      [9] Saberi M., Ali Zockaie, K., Feng, W., & El-Geneidy, A. (2013). Definition and properties of alternative bus service reliability measures at the stop level. Journal of Public Transportation 16, 97–122.

      [10] Haron S, Noor SM, Sadullah AFM, & Vien LL (2010), The headway patterns and potential parameters of bus transportation in Penang. Proceeding of Malaysian Universities Transportation Research Forum and Conferences, 2010 (December), 279–290.

      [11] Zakaria Z, Hussin ZH, Batau MFA & Zakaria Z (2010), Service quality of Malaysian public transports: a case study in Malaysia. Cross-Cultural Communication 6(2), 84–92.

      [12] Vien LL, Bagheri Y & Sadullah AFM (2010), Analysis of headways on passenger loads for public bus services : case study of Penang Island. Malaysia. European Journal of Scientific Research 45(3), 476–483.

      [13] Chen S, Zhou R, Zhou Y, & Mao B (2013). Computation on bus delay at stops in Beijing through statistical analysis. Mathematical Problems in Engineering. 6,157-161.

      [14] Deb K, & Massimo F (2010), Public bus transport demand elasticities in India. Decanato Della Facoltà Di Scienze Economiche Via. 8, 102-110.

      [15] Liu T, Ma J, Guan W, Song Y & Fu P (2012), Design and implementation of bus crew scheduling system using integrated case-based and rule-based reasoning. In 2012 Fifth International Joint Conference on Computational Sciences and Optimization (pp. 475–479).

      [16] Adebola O, Samuel O, Feyisola A & Eno O (2014), An assessment of public transport security and safety : an examination of Lagos bus rapid transit (BRT), Nigeria. Civil and Environment Research 6(4), 105–117.

      [17] Parker P (2011), Bus service reform in Melbourne – the last 5 years. Australasian Transport Research Forum, (September).

      [18] Martínez LM & Viegas JM (2011), Design and deployment of an innovative school bus service in Lisbon. Procedia - Social and Behavioral Sciences 20, 120–130.

      [19] Lee D, Sun L, & Erath A (2011), Study of bus service reliability in Singapore using fare card data.

      [20] Said LB (2012), Influenced factor due to service quality and satisfaction of public transport user at Sulawesi. Journal of Basic and Applied Scientific Research 2(8), 8249–8255.

      [21] Fravel FD, Mattson J, Cherry CR, & Colby CE (2012), Multivariate statistical analysis of public transit bus driver distraction. Journal of Transportation 15(3).

      [22] Zhibin J, & Qixiang H. (2013). A service-based method to generate shuttle bus timetable in accordance with rail transit timetable. Procedia - Social and Behavioral Sciences, 96, 1890–1897.

      [23] Yaakub N, & Napiah, M (2011), Quality of service and passenger’s perception – a review on bus service in Kota Bharu. International Journal of Civil & Environmental Engineering IJCEE-IJENS 11.

      [24] Ismail N, Ismail A & Atiq R (2009), An overview of expert systems in pavement management. European Journal of Scientific Research 30(1), 99-111.

      [25] Norhisham S, Ismail A, Borhan MN, Katman HY, Nor Khalid NH & Zaini N (2018), A case study on quality of services for bus performance in Putrajaya, Malaysia. International Journal of Engineering & Technology 7(3.9), 100-103.




Article ID: 24869
DOI: 10.14419/ijet.v8i1.2.24869

Copyright © 2012-2015 Science Publishing Corporation Inc. All rights reserved.