Bandung City Government Performance, Balance Scorecard Model

  • Authors

    • Nuryaman .
    • Mohd Haizam Mohd Saudi
    • Mariana Rachmawati
    • Karhi Nisjar S.
    2018-12-13
    https://doi.org/10.14419/ijet.v7i4.34.25301
  • Balanced Scorecard, performance.

  • Abstract

    The purpose of this study was to measure the performance of the Bandung City government offices using the Balance Scorecard model. Descriptive analysis method is used to find out the description of each variable stated in the questionnaire on service, internal operation process, learning and growth and financial performance. The survey was carried out in 2016. The results showed the performance of 17 government service offices of Bandung City with the balanced scorecard method included in the good performance category.

     

     


     

  • References

    1. [1] Financial and Development Supervisory Agency (BPKP). 2003. Balanced Scorecard, Its Application to Public Sector Organizations: An Introduction. BPKP.

      [2] Budiwidarto, A. 2007. Measurement of Performance of Jakarta II State Treasury Service Office with Balanced Scorecard Approach. Thesis, University of Indonesia.

      [3] Biro Pusat Statistik Kota Bandung. https://bandungkota.bps.go.id).

      [4] Bagian Organisasi dan Pemberdayaan Aparatur Daerah Setda Kota Bandung. http://lakip.bandung.go.id/portal/home.

      [5] Effendi, R. 2012. Measuring the Performance of the Public Sector Using the Balanced Scorecard (Case Study of the South Sumatra DGT Regional Office Forum Bisnis dan Kewirausahaan. Jurnal Ilmiah STIE MDP.

      [6] Kaplan, S. R. & Norton, P. D. 2000 Menerapkan Strategi Menjadi Aksi Balanced Scorecard. Erlangga.

      [7] Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 53 of 2014 concerning Technical Guidelines for Performance Agreements, Performance Reporting and Procedures for Reviewing Government Agency Performance Reports and Performance Agreements.

      [8] Niven, P. R. 2006. Balanced Scorecard Step By Step For Government and Non Profit Agencies. John Wiley and Sons.

      [9] Campbell, D., Datar, S. C. Kulp, C. & Narayanan, V. G. 2002. Using the BSC as a control System for Monitoring and Revising Corporate Strategy. Harvard NOM Working Paper No. 02-35, pp. 1-45.

      [10] Gasperz, V. 2006. Balanced Scorecard Integrated Performance Management System with Six Sigma, for Business Organizations and Government. PT. Gramedia Pustaka Utama.

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  • How to Cite

    ., N., Haizam Mohd Saudi, M., Rachmawati, M., & Nisjar S., K. (2018). Bandung City Government Performance, Balance Scorecard Model. International Journal of Engineering & Technology, 7(4.34), 306-308. https://doi.org/10.14419/ijet.v7i4.34.25301

    Received date: 2019-01-03

    Accepted date: 2019-01-03

    Published date: 2018-12-13