Perceived HR Practices and Intention to Quit of Generation X and Y in Unionize Organization
-
2018-10-07 https://doi.org/10.14419/ijet.v7i4.15.25765 -
Intention To Quit, Remuneration, Performance Appraisal, Training And Development, Gen Y, Gen X. -
Abstract
Hotel industry is one of the important segments that contribute greatly to the world’s economy. The intention of employees to quit is very crucial in any organization especially in the service industry. The importance of this study is to provide some insights on how organizations, (specifically hotel industry) could apply various management styles to different generations in the workplace. Nearly 269 usable survey questionnaires have been collected from 25 unionize hotel employees in Peninsular of Malaysia and the data has been analyzed with partial least squares (PLS) 2.0.The studies reveal that factors like performance appraisal and remuneration are not important factors for Gen Y employees to leave the organization. Moreover R square shows 58.6 %, which negatively relates to an  intention to quit, explaining  total variance. The findings show that, Gen Y have a set of characteristics that is different from other employees and they are always on a look out  to innovate and highlight their talents. Furthermore, the findings of this study provide some practical implications on the effect of the intention to quit in the hotel industry. It also could help the managers and Human Resource department to have better understanding in managing and coping with the turnover issues in the hotel industry.
Â
-
References
[1] Hwang, J., Lee, J. J., Park, S., Chang, H., & Kim, S. S. (2014). The impact of occupational stress on employee's turnover intention in the luxury hotel segment. International Journal of Hospitality & Tourism Administration, 15(1), 60-77.
[2] Davidson, G., Devaney, J., & Spratt, T. (2010) The impact of adversity in childhood on outcomes in adulthood: research lessons and limitations. Journal of Social Work, 10(4), 369-390.
[3] Cottingham, M. D., Erickson, R. J., & Diefendorff, J. M. (2015). Examining men’s status shield and status bonus: How gender frames the emotional labor and job satisfaction of nurses. Sex Roles, 72(7-8), 377-389.
[4] Angeline, T. (2011). Managing generational diversity at the workplace: Expectations and perceptions of different generations of employees. African Journal of Business Management, 5, 249
[5] Mohamed, M.H.R.K, Ramendran, C., & Yacob, P. (2012). The Impact of Employment of Foreign Workers: Local Employability and Trade Union Roles in Malaysia. International Journal of Academic Research in Business & Social Sciences, 2(10).
[6] Ahmed, K. O. M. (2015). Policies Required in the Area of Knowledge Generation in Sudan and its Challenges. International Proceedings of Economics Development and Research, 83, 54.
[7] Altimier, L. (2006). Leading a new generation. Newborn and Infant Nursing Reviews, 6(1), 7-9.
[8] Muhammad, N. T., Muhammad, R., & Aisha, R. (2013). The impact of employee turnover on the efficiency of the organization. Interdisciplinary Journal of Contemporary Research in Business, 4 (9)
[9] Denvir, A., & McMahon, F. (1992). “Labour turnover in London hotels and the cost effectiveness of preventative measures", International Journal of Hospital Management 11 (2): 143-54.
[10] Pinar, W. F. (2012). What is curriculum theory? (2nd Ed.). New York, NY: Routledge
[11] Tett, R. P., & Meyer, J. P. (1993), Job Satisfaction, Organizational Commitment, Turnover Intention, and Turnover: Path Analyses Based On Meta-Analytic Findings. Personnel Psychology, 46, 259–293.
[12] Selden, S. C., & Sowa, J. E. (2015). Voluntary turnover in nonprofit human service organizations: The impact of high performance work practices. Human Service Organizations: Management, Leadership & Governance, 39(3), 182-207
[13] Mackenzie, K. D., Golembiewski, R. T., & Rahim, M. A. (2018). Introduction. In Current Topics in Management (pp. 9-24). Routledge
[14] Rousseau, D. (1995). Psychological contracts in organizations: Understanding written and unwritten agreements. Sage Publications.
[15] Redman, T. & Mathews, B.P. (1998), “Service quality and human resource management: a review and research agendaâ€, Personnel Review, 27 ( 1), 57-77.
[16] Chiang, C. F., Back, K. J., & Canter, D. D. (2005). The impact of employee training on job satisfaction and intention to stay in the hotel industry. Journal of Human Resources in Hospitality & Tourism, 4(2), 99-118.
[17] Choi, S., Cheong, K.J., & Feinberg, R.A. (2012). Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers. Managing Service Quality, 22(5), 492–516.
[18] Dhar, R. L. (2015). Service quality and the training of employees: The mediating role of organizational commitment. Tourism Management, 46, 419-430
[19] Taormina, R. J. (1999). Predicting employee commitment and satisfaction: The relative effects of socialization and demographics. International Journal of Human Resource Management, 10(6), 1060-1076.
[20] Johari, J. O. H. A. N. I. M., Yean, T. F., Adnan, Z. U. R. I. N. A., Yahya, K. K., & Ahmad, M. N. (2012). Promoting employee intention to stay: Do human resource management practices matter. International Journal Economics and Management, 6(2), 396-416.
[21] Mondy, R.W., &Noe, R.M. (2005). Human Resource Management. International Edition, 9th Edition, Prentice Hall
[22] .Randy K. Chiu & Richard D. Babcock (2002). “The relative importance of facial attractiveness and Gender i Hong Kong Selection Decisionâ€. International Journal of Human Resource Management. 13(1), Pp: 141 – 155.
[23] Lobburi, P. (2012). The influence of organizational and social support on turnover intention in collectivist contexts. Journal of Applied Business Research, 28(1), 93.
[24] DiPietro, R. B., & Condly, S. J. (2007). Employee turnover in the hospitality industry: An analysis based on the CANE Model of Motivation. Journal of Human Resources in Hospitality & Tourism, 6(1), 1- 22.
[25] Mapelu, I. C., & Jumah, L. (2013). Effect of training and development on employee turnover in selected medium sized hotels in Kisumu City, Kenya. Journal of Tourism, Hospitality and Sports, 1.
[26] Robyn, A. M. (2012). Intention to Quit Amongst Generation Y Academics At Higher Education Institutions, Thesis (Mcomm)--Stellenbosch University.
[27] Akinyomi, O. J. (2016). Labour turnover: Causes, consequences and prevention. Fountain University Journal of Management and Social Sciences, 5(1), 105-112.
[28] Brown, M., Kulik, C. T., & Lim, V. (2016). Managerial tactics for communicating negative performance feedback. Personnel Review, 45(5), 969-987.
[29] Iqbal, M. Z. (2012). Expanded Dimensions Of The Purposes And Uses Of Performance Appraisal. Asian Academy of Management Journal, 17(1).
[30] Fakharyan, M., Jalilvand, M. R., Dini, B., & Dehafarin, E. (2012). The effect of performance appraisal satisfaction on employee’s outputs implying on the moderating role of motivation in workplace. International Journal of Business and Management Tomorrow, 2(4), 1-9.
[31] Kong, H., Wang, S., & Fu, X. (2015). Meeting career expectation: can it enhance job satisfaction of Generation Y?. International Journal of Contemporary Hospitality Management, 27(1), 147-168.
[32] Coetzee, M., & Stoltz, E. (2015). Employees' satisfaction with retention factors: Exploring the role of career adaptability. Journal of Vocational Behavior, 89, 83-91.
[33] Martin, M. J. (2011), Influence of Human Resource Practices on Employee Intention to Quit. Doctoral Dissertation, Virginia Polytechnic Institute and State University.
[34] Joetan, E., & Kleiner, B.H. (2004) ‘Incentive practices in the US automobile industry’,
[35] Management Research News, 27(7), pp. 49–56. doi: 10.1108/01409170410784248
[36] Arokiasamy, A. R. A., Tat, H. H., & Abdullah, A. (2013). The effects of rewards system and motivation on job satisfaction: Evidence from the education industry in Malaysia. World Applied Sciences Journal, 24(12), 1597-1604.
[37] Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and psychological measurement, 30(3), 607-610.
[38] .Hair, J. F., Anderson, R. E., Babin, B. J., & Black, W. C. (2010). Multivariate data analysis: A global perspective (Vol. 7): Pearson Upper Saddle River.
[39] Cheung, C. M., & Lee, M. K. (2010). A theoretical model of intentional social action in online social networks. Decision Support Systems, 49(1), 24-30
[40] Sang, S., Lee, J. D., & Lee, J. (2010). E-government adoption in Cambodia: a partial least squares approach. Transforming Government: People, Process and Policy, 4(2), 138-157.
[41] Foong-ming, T. (2008). Linking Career development practices to turnover intention: The mediator of perceived organizational support. Journal of Business and Public Affairs, 2(1), 1-16.
[42] Rahman, W., & Nas, Z. (2013). Employee development and turnover intention: theory validation. European journal of training and development, 37(6), 564-579
[43] Jung, J. H., & Yoo, J. J. (2017). Customer-to-customer interactions on customer citizenship behavior. Service Business, 11(1), 117-139.
[44] Ababa, A. (2017). Eyuel Berhanu Hassen (Doctoral dissertation, Addis Ababa University).
[45] Abu Jadayil, W. M. (2011). Main Factors Causing Workers Turnover in Jordan Industrial Sector. Jordan Journal of Mechanical & Industrial Engineering, 5(2).
[46] Martins, N., & Martins, E. (2012). Assessing Millennials in the South African work context. Managing The New Workforce: International Perspectives on the Millennial Generation, Edward Elgar Publishing, Northampton, MA, 152-180.
[47] Cennamo, L., & Gardner, D. (2008). Generational differences in work values, outcomes and person-organisation values fit. Journal of Managerial Psychology, 23(8), 891-906.
[48] Alsop, R. (2008). The trophy kids grow up: How the millennial generation is shaking up the workplace. San Francisco: JosseyBass
[49] Robyn, A., & Du Preez, R. (2013). Intention to quit amongst Generation Y academics in higher education. SA Journal of industrial Psychology, 39(1), 1-14.
[50] .Herbison, G., & Boseman, G. (2009). Here they come-Generation Y. Are you ready. Journal of Financial Service Professionals, 63(3), 33-34.
[51] Ferri-Reed, J. (2010). The keys to engaging millennials. The Journal for Quality and Participation, 33 (1) 1-33.
[52] Hulett, K. J. (2006). They are here to replace us: Recruiting and retaining millennials. Journal of Financial Planning, 17.
[53] 52.Henry, D. (2006). Geometric theory of semilinear parabolicequations (Vol. 840).Springer.
-
Downloads
-
How to Cite
Kadiresan, V., Kumar Moona Haji Mohamed, R., Ramendran SPR, C., Nadarajah, S., & Kakar, S. (2018). Perceived HR Practices and Intention to Quit of Generation X and Y in Unionize Organization. International Journal of Engineering & Technology, 7(4.15), 505-509. https://doi.org/10.14419/ijet.v7i4.15.25765Received date: 2019-01-12
Accepted date: 2019-01-12
Published date: 2018-10-07