The Influence of Travel Motivation on Satisfaction and Intention to Visit Terengganu

  • Authors

    • Tewfik Mohammed Hazaea Hasan
    • Ahmad Puad Mat Som
    • Fathilah Ismail
    2018-12-13
    https://doi.org/10.14419/ijet.v7i4.34.26877
  • Travel Motivation, Satisfaction, Intention, Terengganu.
  • Tourism is considered one of the fundamental industries worldwide, which has the potential to strengthen economic development. In 2017 only, tourist comings to Malaysia generated a national income of RM49.6 billion. This study aims to determine whether tourists are gratified with their visit to Terengganu for tourism and to explore the factors influencing the tourist satisfaction by push and pull travel motivations. The tourists’ perceptions are important since they could be used to determine the degree of their contribution to the development of tourism. The findings indicated that the overall tourist satisfaction with their visit to Terengganu is high, with a mean value of 3.84. The findings also showed that factors influencing the tourists to visit Terengganu are hospitality of the service providers, friendly attitude of the local communities, local culture, and attractive scenery. There is a need for concerted efforts to increase the tourists’ satisfaction since it influences their intention for future visit to the state.

     

     

  • References

    1. [1] Coccossis, H., & Alexandra, M. (2017). The challenge of tourism carrying capacity assessment: Theory and practice. Routledge.

      [2] Salleh, M., Omar, K., Yaakop, A. Y., & Mahmmod, A. R. (2013). Tourist satisfaction in Malaysia. International Journal of Business and Social Science, 4(5), 221-226.

      [3] Ormond, M., & Sulianti, D. (2017). More than medical tourism: lessons from Indonesia and Malaysia on South–South intra-regional medical travel. Current Issues in Tourism, 20(1), 94-110.

      [4] Dann, G. M. (1981). Tourist motivation an appraisal. Annals of Tourism Research, 8(2), 187-219â€.

      [5] Pearce, L. P. (1982). Perceived changes in holiday destinations. Annals of Tourism Research, 9(2), 145-164.

      [6] Uysal, M., & Hagan, L. A. R. (1993). Motivation of pleasure travel and tourism. In Khan, M., Olsen, M. & Var, T. (Eds.), Encyclopedia of Hospitality and Tourism, pp. 798–810.

      [7] Ajzen, I., & Fishbein, M. (1977). Attitude-behavior relations: A theoretical analysis and review of empirical research. Psychological Bulletin, 84(5), 888-894.

      [8] Gnoth, J. (1997). Tourism motivation and expectation formation. Annals of Tourism Research, 24(2), 283-304.

      [9] MacCannell, D. (1977). The tourist. Schockon.Mannell.

      [10] Iso-Ahola, S. E. (1982). Toward a social psychological theory of tourism motivation: A rejoinder. Annals of Tourism Research, 9(2), 256-262.

      [11] Dann, G. (1977). Anomie ego-enhancement and Tourism. Annals of Tourism Research, 17, 155-69.

      [12] Cha, S., McCleary, K., & Uysal, M. (1995). Travel motivations of Japanese overseas travellers: A factor-cluster segmentation approach. Journal of Travel Research, 34(1), 33–39.

      [13] Crompton, J. L. (1979). Motivations for pleasure vacation. Annals of Tourism Research, 6(4), 408-424.

      [14] McGehee, N. G., Lokerâ€Murphy, L., & Uysal, M. (1996). The Australian international pleasure travel market: Motivations form a gendered perspective. Journal of Tourism Studies, 7(1), 45–57.

      [15] Pyo S, Mihalik BJ, Uysal M (1989) Attraction attributes and motivations: A canonical correlation analysis. Annals of Tourism Research, 16, 277–282.

      [16] Yuan, S. & McDonald, C. (1990). Motivational determinants of international pleasure time. Journal of Travel Research, 24(1), 42–44.

      [17] Kozak, M., & Rimmington, M. (2000). Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination. Journal of Travel Research, 38(3), 260-269.

      [18] Ekinci, Y., Riley, M., & Chen, J. S. (2001). A review of comparison standards used in service quality and customer satisfaction studies: Some emerging issues for hospitality and tourism research. Consumer Psychology of Tourism, Hospitality and Leisure, 2, 321-332.

      [19] Liljander, V. (1994). Modeling perceived service quality using different comparison standards. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 7, 126-142.

      [20] Noe, F. P., & Uysal, M. (1997). Evaluation of outdoor recreational settings: A problem of measuring user satisfaction. Journal of Retailing and Consumer Services, 4(4), 223-230.

      [21] Schoï¬eld, P. (2000). Evaluating castleï¬eld urban heritage park from the consumer perspective: Destination attribute importance, visitor perception, and satisfaction. Tourism Analysis, 5(2–4), 183–189.

      [22] Chon, K. (1989). Understanding recreational travelers’ motivation, attitude and satisfaction. The Tourist Review, 44(1), 3–7.

      [23] Francken, D. A., & Raaij, W. (1981). Satisfaction with leisure time activities. Journal of Leisure Research, 13(4), 337-352.

      [24] Godbey, G., Crawford, D. W., & Shen, X. S. (2010). Assessing hierarchical leisure constraints theory after two decades. Journal of Leisure Research, 42(1), 111-134.

      [25] Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17, 46–49.

      [26] Fisk, R. P., & Young, C. E. (1985). Disconfirmation of equity expectations: Effects on consumer satisfaction with services. In E. Hirschman, & H. Holbrook (Eds.), Advances in Consumer Research. Utah: Association for Consumer Research, pp. 340-345.

      [27] Oliver, R. L., & Swan, J. E. (1989). Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach. Journal of Marketing, 53, 21–35.

      [28] Cadotte, E. R., Woodruff, R. B., & Jenkins, R., L. (1987). Expectations and norms in models of consumer satisfaction. Journal of Marketing Research, 24(3), 305-314.

      [29] Tse, D., & Wilton, P. (1988). Models of consumer satisfaction formation: An extension. Journal of Marketing Research, 25(2), 204-212.

      [30] Heskett, J. L., Sasser, W. E., & Schlesinger, L. A. (1997). The service profit chain. Free Press.

      [31] Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Processes, 50, 179–211.

      [32] Han, J. L., Demorest, P. B., Van Straten, W., & Lyne, A. G. (2009). Polarization observations of 100 pulsars at 774 MHz by the Green Bank Telescope. The Astrophysical Journal Supplement Series, 181(2), 557-571.

      [33] Trafimow, D., & Finlay, K. A. (1996). The importance of subjective norms for a minority of people: Between-subjects and within-subjects analyses. Personality and Social Psychology Bulletin, 22,820-828.

      [34] Eagly, A. H., & Chaiken, S. (1993). The psychology of attitudes. Harbourt Brace College Publishers.

      [35] Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behavior. Prentice-Hall.

      [36] Bagozzi, R., Gurhan-Canli, Z., & Priester, J. (2002). The social psychology of consumer behaviour. McGraw-Hill Education.

      [37] Quintal, V. A., Lee, J. A., & Soutar, G. N. (2010). Risk, uncertainty and the theory of planned behavior: A tourism example. Tourism Management, 31(6), 797-805.

      [38] Cheng, S., Lam, T., & Hsu, C. H. (2006). Negative word-of-mouth communication intention: An application of the theory of planned behavior. Journal of Hospitality and Tourism Research, 30(1), 95-116.

      [39] Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30(3), 607-610.

  • Downloads

  • How to Cite

    Mohammed Hazaea Hasan, T., Puad Mat Som, A., & Ismail, F. (2018). The Influence of Travel Motivation on Satisfaction and Intention to Visit Terengganu. International Journal of Engineering & Technology, 7(4.34), 377-380. https://doi.org/10.14419/ijet.v7i4.34.26877