Reduction of Patient Wait Time at a Multi-Specialty Hospital using DMAIC Methodology and Factor Analysis

 
 
 
  • Abstract
  • Keywords
  • References
  • PDF
  • Abstract


    In medicine, cardiology is a very crucial specialization, as sometimes sudden deaths occur if there is no periodic check performed. Cardiology deals with disorder of hearts including the circulatory system. Physicians specialized in cardiology are cardiologists, and pediatricians specialized in cardiology are Pediatric cardiologists. In this paper, cardiology department concerning with adult patients is considered for the study; the out-patient section is taken up in specific. It is noticed that the patient wait time at the cardiology department of a small private hospital in Bangalore city, India, is very high; sometimes the wait time is almost about one hour. The patient wait time data has been collected; statistical analysis has been carried out; brainstorming and cause and effect diagram have been constructed to determine sub-causes and root causes of longer patient wait time. Also, a new schedule for treating cardiac patients has been developed to reduce the wait time.

     

     


  • Keywords


    cardiology, patient wait time, factor analysis, DMAIC methodology.

  • References


      [1] Bergenmar., M., Nyle´N U. & E., L. 2006. Improvements In Patient Satisfaction At An Outpatient Clinic For Patients With Breast Cancer. . Acta Oncol, 550–8.

      [2] Kenagy, J. W., Berwick, D. M. & Shor, M. F. 1999. ‘‘Service Quality In Health Care.’’ . Journal Of The American Medical Association 281 (7): 661–5.

      [3] Mesfin, M. M., James, N. N., Richard, J. M., Tolib, N. M., Israel, G. T., Yohannes, T. K., Amanuel, G. & John, D. W. 2010. Cost Implications Of Delays To Tuberculosis Diagnosis Among Pulmonary Tuberculosis Patients In Ethiopia. Bmc Public Health 2010 10:173.

      [4] Vos, L., Groothuis, S. & Van, M. G. 2007. Evaluating Hospital Design From An Operations Management Perspective. Health Care Manage Sci, Vol 10, Pp357–364.

      [5] Nabbuye, S., Juliet, M., Fredrick, E., Arabat, K., Irene Bt., Joshua, N., Edith, M., Specioza, P. & David, H. 2011. Patient Satisfaction With Services In Outpatient Clinics At Mulago Hospital, Uganda. International Journal For Quality In Health Care, 23, 516-523.

      [6] Alsamydai, A. M. J., & Baqer, A. B. M. Measuring Patient Satisfaction Regarding The Quality Of Healthcare Service Provided By Pharmacists.

      [7] Jessica, J., John, & Herbert, M. 2008a. Ministry Of Health Study Of Client Satisfaction With Health Services In Uganda. Child Health And Development Center Makerere University Medical School. Supported By Belgium Technical Cooperation (Tender No. Uga101) (Uga/01/004).

      [8] Cape J, Consultation Length, Patient-Estimated Consultation Length, And Satisfaction With The Consultation.Br J Gen Pract. 2002 Dec; 52(485):1004-6.

      [9] FALGUNI TANDEL, PRATIMA MORE. "Stability Indicating HPLC Method for Simultaneous Estimation of Nicotinamide and Salicylic Acid ." International Journal of Pharmacy Research & Technology 8 (2018), 43-47. .

      [10] Shilpa M and NVR Naidu, “Quantitative Evaluation of Quality Loss For Fraction Defective Case Using Taguchi’s Quality Loss Function”, International Journal of Logistics Systems and Management (IJLSM), Vol. 18, No. 1, 2014 , Pp 126- 138

      [11] Shilpa M and Shivakumar T, “Application of Taguchi’s Parameter Design for Website Compatibility Testing”, International Journal of Research in Engineering and Technology, 2016, Vol.5, No. 15, pp: 28-33.

      [12] BP Mahesh, MS Prabhuswamy, “Improvement of Quality Awareness using Six Sigma methodology for achieving higher CMMI Level”, International journal of advance research in management, 2010, Vol. 1, No. 1, pp 20-41.

      [13] BP Mahesh, MS Prabhuswamy, “ Process variability reduction through statistical process control for quality improvement” - International Journal for Quality Research, 2010, Vol. 4, No. 3, pp 193-203


 

View

Download

Article ID: 27005
 
DOI: 10.14419/ijet.v7i4.25.27005




Copyright © 2012-2015 Science Publishing Corporation Inc. All rights reserved.