Integrating Business Improvement and Innovation Models: a Step Change Approach for Organisational Performance Improvement

  • Authors

    • Khaldoon Al-Tameemi
    • Mustafa Alshawi
    • Vian Ahmed
    2018-11-28
    https://doi.org/10.14419/ijet.v7i4.20.27420
  • Alternative Approach, Disruptive Innovation, Performance Improvement Methodologies, Step Change, Separate Organisation.

  • Abstract

    The purpose of this paper is to propose an alternative approach to guide public sector organisations, in the developing world, to quickly create an effective work environment to attract Multinational Corporation (MNCs) to foster Foreign Direct Investment (FDI) inflows to deliver their large and strategic investment Projects. The paper provides extensive literature review to discuss the need for public sector performance improvement, in the developing world, and its impact on attracting MNCs and fostering Foreign Direct Investment (FDI) as well as understanding the existing performance methodologies that can help such organisations improvement their performance. The paper, then proposes an alternative to the existing performance improvement methodologies that is capable of introducing a step change to the performance of public sector organisations in a relatively shorter period of time to enable developing world countries to attract MNCs to deliver their strategic projects. A multiple case study research strategy was selected to validate the proposed approach. The findings have confirmed the effectiveness and appropriateness of the proposed approach for overcoming existing weaknesses in the performance of public sector organisations in a relatively shorter period of time. The proposed approach addresses the weakness of the existing performance improvement methodologies to overcome the time factor required for public sector originations to introduce significant performance improvement to attract FDI projects. It can serve as an alternative management structure that is specifically developed to emulate world-class performance in a short period of time without the need to get into the complications of using existing performance improvement methodologies for such organisations, which is rather complicated, lengthy and highly risky.     

     

  • References

    1. [1] AHMAD, M., ZAKUAN, N., JUSOH, A., YUSOF, S. & TAKALA, J. 2014. Moderating Effect of Asean Free Trade Agreement between Total Quality Management and Business Performance. Procedia-Social and Behavioral Sciences, 129, 244-249.

      [2] AL-TAMEEMI, K. 2017. A Strategic Approach for Improving Government Organisations’ Performance to Attract Foreign Direct Investment: A Case Study of Iraq Infrastructure. Ph.D. Ph.D. Thesis, Salford

      [3] AL-TAMEEMI, K., ALSHAWI, M. & AHMED, V. Disruptive Innovation: A Potential Approach to Transform Public Organisations’ Performance in Iraq to Successfully Attract FDI. In: AHMED, V., ed. The 12th International Post-Graduate Research Conference in the Built Environment, 10th-12th June 2015 Media City, Salford, UK. University of Salford, 445-462.

      [4] ALMARAZ, J. 1994. Quality management and the process of change. Journal of Organizational Change Management, 7, 06-14.

      [5] ARMENAKIS, A. A., HARRIS, S. G. & FEILD, H. S. 2000. Making change permanent A model for institutionalizing change interventions. Research in organizational change and development. Emerald Group Publishing Limited.

      [6] BAIRD, K., JIA HU, K. & REEVE, R. 2011. The relationships between organizational culture, total quality management practices and operational performance. International Journal of Operations & Production Management, 31, 789-814.

      [7] BARAHONA, J. C. & ELIZONDO, A. 2012. The Disruptive Innovation Theory Applied to National Implementations of E-Procurement. Electronic Journal of E-Government, 10 pp107 - 119.

      [8] BOWER, J. L. & CHRISTENSEN, C. M. 1995. Disruptive technologies: catching the wave, Harvard Business Review Video.

      [9] BURKE, W. W. 2013. Organization change: Theory and practice, Sage Publications.

      [10] CHRISTENSEN, C. 2012. Disruptive Innovation Explained. Available: https://www.youtube.com/watch?v=qDrMAzCHFUU [Accessed 15/01/2015].

      [11] CHRISTENSEN, C. 2013. The innovator's dilemma: when new technologies cause great firms to fail, Harvard Business Review Press.

      [12] CHRISTENSEN, C. M. 1997. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail, Harvard Business Press.

      [13] CHRISTENSEN, C. M. & KAUFMAN, S. P. 2006. Assessing your organization's capabilities: Resources, processes and priorities.

      [14] CHRISTENSEN, C. M. & OVERDORF, M. 2000. Meeting the challenge of disruptive change. Harvard business review, 78, 66-77.

      [15] CHRISTENSEN, C. M., RAYNOR, M. E. & ANTHONY, S. D. 2003. Six keys to building new markets by unleashing disruptive innovation.

      [16] CRESWELL, J. W. 2014. Research design: Qualitative, quantitative, and mixed methods approaches, SAGE publications.

      [17] DAVILA, T., EPSTEIN, M. & SHELTON, R. 2006. Making innovation work : how to manage it, measure it, and profit from it, Upper Saddle River, N.J., Upper Saddle River, N.J. : Wharton School Pub.

      [18] DAVILA, T., EPSTEIN, M. & SHELTON, R. 2012. Making innovation work: How to manage it, measure it, and profit from it, FT Press.

      [19] DURANT, R. F. & DURANT, J. R. S. 2012. Debating Public Administration: Management Challenges, Choices, and Opportunities, Taylor & Francis.

      [20] FAY, M. & TOMAN, M. 2010. Infrastructure and Sustainable Development. Available: http://siteresources.worldbank.org/DEC/Resources/84797-1275071905763/Infra_and_Sust_Dev-Fay_and_Tomanr.pdf [Accessed 26/12/2015].

      [21] FERNANDEZ, S. & RAINEY, H. G. 2006. Managing successful organizational change in the public sector. Public administration review, 66, 168-176.

      [22] GERSHON, M. 2010. Choosing which process improvement methodology to implement. The Journal of Applied Business and Economics, 10, 61.

      [23] HBR 2013. The Explainer: Disruptive Innovation. Harvard Business Review - YouTube.

      [24] JAPU 2013. Iraq Budget 2013. Joint Analysis Policy Unit: United Nation Iraq.

      [25] KATSIGIANNIS, T., MACDONALD, M., STEWART-WEEKS, M., STURGESS, G., SUGGETT, D. & WHITE, P. 2014. SHAPING THE FUTURE THROUGH CO-CREATION.

      [26] KLEFSJÖ, B., WIKLUND, H. & EDGEMAN, R. L. 2001. Six Sigma seen as a methodology for total quality management. Measuring Business Excellence, 5, 31-35.

      [27] KLEIN, K. J. & KNIGHT, A. P. 2005. Innovation implementation overcoming the challenge. Current directions in psychological science, 14, 243-246.

      [28] KOTTER, J. P. 2007. Leading Change why Transformation Efforts Fail. Harvard Business Review, 92-107.

      [29] LONGO, C. R. J. 1997. An assessment of Total Quality Management in the financial services of United Kingdom and Brazil: a framework for implementation is proposed employing Quality Function Deployment.

      [30] NADLER, D. A. 1993. Concepts for the management of organizational change. Managing Change, 2, 85-98.

      [31] O'SULLIVAN, D. & DOOLEY, L. 2008. Applying innovation, Sage publications.

      [32] OLOFSSON, O. 2015. Total Quality Management Tools and Techniques. Available: http://world-class-manufacturing.com/tqm.html [Accessed 7/2/2016].

      [33] PRABHU, V., ROBSON, A., YARROW, D., APPLEBY, A. & MITCHELL, E. 2001. Services in the North East: A Study of Management Practices and Performance in 450 Organisations, Centre for Business Excellence, Newcastle Business School, University of Northumbria at Newcastle.

      [34] RADNOR, Z. & BUCCI, G. 2007. Evaluation of Pacesetter, Lean, Senior Leadership and Operational Management within HMRC Processing. Available: https://www.academia.edu/882698/Evaluation_of_Pacesetter_Lean_Senior_Leadership_and_Operational_Management_within_HMRC_Processing [Accessed 29/12/2015].

      [35] RADNOR, Z. & WALLEY, P. 2008. Learning to walk before we try to run: adapting Lean for the public sector. Public Money and Management, 28, 13-20.

      [36] RADNOR, Z. J. 2010. Review of business process improvement methodologies in public services, AIM Research.

      [37] SAUNDERS, M., LEWIS, P. & THORNHILL, A. 2007. Research Methods for Business Students, Financial Times/Prentice Hall.

      [38] SILVERMAN, D. 2001. Interpreting Qualitative Data: Methods for Analysing Talk, Text and Interaction, SAGE Publications.

      [39] SIRKIN, H. L., KEENAN, P. & JACKSON, A. 2005. The hard side of change management. Harvard business review, 83, 108.

      [40] SOKOVIC, M., PAVLETIC, D. & PIPAN, K. K. 2010. Quality improvement methodologies–PDCA cycle, RADAR matrix, DMAIC and DFSS. Journal of Achievements in Materials and Manufacturing Engineering, 43, 476-483.

      [41] THEWORLDBANK. 2016. Doing Business 2017. Available: http://www.doingbusiness.org/~/media/GIAWB/Doing%20Business/Documents/Annual-Reports/English/DB15-Chapters/DB15-Report-Overview.pdf [Accessed 26/25/2016].

      [42] TRANSPARENCYINTERNATIONAL. 2016a. Corruption by Country (Iraq). Available: https://www.transparency.org/news/feature/corruption_perceptions_index_2016 [Accessed 23/08/2017].

      [43] TRANSPARENCYINTERNATIONAL. 2016b. Corruption Index. Available: https://www.transparency.org/news/feature/corruption_perceptions_index_2016 [Accessed 13/02/2018].

      [44] TROTT, P. 2011. Innovation Management and New Product Development, Prentice Hall.

      [45] VALMOHAMMADI, C. 2011. The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs. The TQM Journal, 23, 496-509.

      [46] YARROW, D. 2006. A case study of the pursuit of organisational excellence: the role of diagnostic benchmarking as an enabler of organisational improvement. Northumbria University.

      [47] YIN, R. K. 2003. Case study research : design and methods, Thousand Oaks, CA. ; London, London ; Sage, Thousand Oaks, CA. ; London : Sage.

  • Downloads

  • How to Cite

    Al-Tameemi, K., Alshawi, M., & Ahmed, V. (2018). Integrating Business Improvement and Innovation Models: a Step Change Approach for Organisational Performance Improvement. International Journal of Engineering & Technology, 7(4.20), 608-617. https://doi.org/10.14419/ijet.v7i4.20.27420

    Received date: 2019-02-13

    Accepted date: 2019-02-13

    Published date: 2018-11-28