Role Stressors As A Determinant of Job Performance

 
 
 
  • Abstract
  • Keywords
  • References
  • PDF
  • Abstract


    This study examines the correlation between role stressors and job performance using self-administered questionnaires gathered from 327 sample of security personnel’s covers officers and other ranks which involved in administrative and on field operation. The quantitative research has been conducted on security personnel’s who has been deployed in UNIFIL peacekeeping operation mission under United Nation mandate at a Middle Eastern Country. All the data’s collected has been analyzed by using SmartPLS version 3.0 path model analysis resulted three important findings: first, role overload was not significantly associated with job performance. Second, role conflict was significantly associated with job performance. Third, role ambiguity was not significantly associated with job performance. These results confirm that role stressor (role conflict) is vital and act as important determinant of job performance in the studied organization. Further, this study will be thoroughly offer discussion, implications and conclusion.

     


  • Keywords


    Role stressor, role overload, role conflict, role ambiguity, job performance, UNIFIL peacekeeping mission

  • References


      [1] Armstrong, M. (2003). A Handbook of Human Resourc Management Practice: Kogan Page Limited.

      [2] Barclay, D., Higgins, C., & Thompson, R. (1995). The Partial Least Squares (PLS) Approach to Causal Modeling: Personal Computer Adoption and use as an Illustration. Technology Study, 2 (2), 285-309.

      [3] Bashir, U. and Ramay, M. I. (2010). Impact of Stress on Employee Job Performance: A study on Banking Sector of Pakistan. International Journal of Marketing Studies, Vol. 2, No. 1, 122-126.

      [4] Beehr, A. T, Jex, M. S., Stacy, A. B. and Murray, A. M. (2000). Work Stressors and Coworker Support as Predictors of Individual Strain and Job Performance. Journal of Organizational Behavior, Vol. 21, No. 4 , 391-405.

      [5] Caplan, R. D. and Jones, K. W. (1975). Effects of Work Load, Role Ambiguity, and Type A Personality on Anxiety, Depression, and Heart Rate. Journal of Applied Psychology, Volume. 713-719.

      [6] Caponetti, A. (2012). The Correlates of Work Role Stress with Employee Burnout, Engagementand Turnover Intent in Non-Exempt Employees. Doctoral thesis, University of Tennessee.

      [7] Chandhok, A. and Tyagi, A. (2012), Impact of Job Stress on Employee’s Performance of Sales Department - A Comparative Study of LIC and Bajaj Allianz Life Insurance Company Ltd in the Selected Cities of Haryana. International Journal of Languages,Education and Social Sciences, 13(1), 7-17.

      [8] Chin, W. W. (1998). The Partial Least Squares Approach to Structural Equation Modeling. In G.A. Marcoulides (Ed.), Modern Methods for Business Research (295-358). Mahwah, NJ: Lawrence Erlbaum Associates.

      [9] Code, S. and Langan-Fox, J. (2001). Motivation, Cognitions and Traits: Predicting Occupational Health, Well-being and Performance. Stress and Health, 17, 159-74.

      [10] Cousins, R., Mackay, C., Clarke, S., Kelly, C., Kelly, P. and Mccaig, R. (2004). Management
      Standards’ and Work-related Stress in the UK: Practical Development. Work & Stress,
      18(2), 113-/136.

      [11] Farah Syazreena A., Siti Asiah M. S. and Anisah A. (2016). The Relationship between Job Stress and Front-liners’Job Performance in a Shared Service Center in Malaysia International. Journal of Social Science and Humanity, Vol. 6, No. 7, July, 510-513.

      [12] Fornell, C. and Larker, D. F. (1981). Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics. Journal of Marketing Research, 18 (3), 328-388.

      [13] French, J. R. P., Jr. and Caplan, R. D. (1972). Organizational Stress and Individual Strain. in A.J. Marrow, ed., The Failure of Success, AMACOM, New York, New York.

      [14] Gefen, D. and Straub, D. (2005). A Practical Guide to Factorial Validity using PLS-Graph: Tutorial and Annotated Example. Communication of the Correlation for Information Systems, 16, 91 – 109.

      [15] Glazer, S. and Beehr, T. A. (2005). Consistency of implications of three role stressors across four countries. Journal of Organizational Behavior, 26, 467-487.

      [16] Gloet, M. (2006). Knowledge Management and the Links to HRM: Developing Leadership and Management Capabilities to Support Sustainability. Management Research News, 29(7), 402-413.

      [17] Gryna, F. M. (2004). Work Overload!: Redesigning Jobs to Minimize Stress and Burnout: ASQ Quality Press.

      [18] Hamilton, P. C. (2002). A Comparison of Faculty Role Ambiguity and Role Conflict at Freestanding and Component Community and Technical Colleges in West Virginia. West Virginia University.

      [19] Hair, Jr. J. F., Hult, G. T. M., Ringle, C. M. and Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Sage Publications, Inc. USA.

      [20] Henseler, J., Ringle, C. H. and Sinkovics, R. R. (2009). The Use of Partial Least Squares Path Modeling in International Marketing. New Challenges to International Marketing. Advances in International Marketing, 20, 277-319.

      [21] Herzberg, F., Mausner, B. and Snyderman, B. B. (1959). The Motivation to Work, John Wiley & Sons. New York.

      [22] Ismail, A., Suh-Suh Y., Ajis, M. N. and Dollah, N. F. (2009). Relationship between Work Related Stress, Emotional Intelligence and Job Performance: An Empirical Study in Malaysia. Theoretical and Applied Economics, 10 (539), 3-16.

      [23] Iroegbu, M. N. (2014). Impact of Role Overload on Job Performance among Construction Workers. Asian Journal of Social Sciences and Management Studies. Vol. 1, No. 3, p.83-86.

      [24] Jamal, M. (1984). Job Stress and Job Performance Controversy: An Empirical Assessment in Two Countries. Organizational Behavior and Human Performance, 33:1–21.

      [25] Jian, G. (2014). Revisiting the association between LMX quality with perceived role stressors: Evidence of inverted-U relationship among immigrant employees. Communication Research, 41, 52-73.

      [26] Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D. and Rosenthal, R. A. (1964). Organizational Stress: Studies in Role Conflict and Ambiguity. New York: Wiley.

      [27] Katz, D. and Kahn, R. L. (1978). The Social Psychology of Organizations.

      [28] Krecjcie, R. V. and Morgan, D. W. (1970). Determining Sample Size for Research Activities. Journal of Education and Psychological Measurement, 30, 607-610.

      [29] Larson, L. L. (2004). Internal Auditors and Job Stress. Managerial Auditing Journal, 19(9), 1119-1130.

      [30] Lazrus, R. S. (2013). Psychological Stress in the Workplace. Fifty Years of the Research and Theory of RS Lazarus: An Analysis of Historical and Perennial Issues, 312.

      [31] Lewis, C. A. (1999). Is the Relationship between Religiosity and Personality ‘Contaminated’ by Social Desirability as Assessed by the Lie Scale? A Methodological Reply to Michael W. Eysenck (1998). Mental Health, Religion & Culture, 2(2), 105-114.

      [32] Mathis, R. L. and Jackson, J. H. (2011). Human Resource Management: Essential Perspectives: Cengage Learning.

      [33] Millward, L. (2005). Understanding Occupational and Organizational Psychology. Thousand Oaks, California: Sage Publications.

      [34] Moaz Nagib Gharib, Syed Ahsan Jamil, Moinuddin Ahmad and Suhail Ghouse. (2016). The Impact of Job Stress on Job Performance: A Case Study on Academic Staff at Dhofar University. IJER © Serials Publications 13(1), p21-33.

      [35] Ngo, H. Y., Foley, S., Ji, M. S. and Loi, R. (2014). Work Satisfaction of Chinese Employees: A Social Exchange and Gender-Based view. Social Indicators Research, 116 (2), 457-473.

      [36] Nunally, J. C., & Bernstein, I. H. (1994). Psychometric Theory. New York: McGraw-Hill.

      [37] Otley, D. (1999). Performance Management: A Framework for Management Control Systems Research. Management Accounting Research, 10(4), 363-382.

      [38] Parker, D. F. and DeCotiis, T. A. (1983). Organizational Determinants of Job Stress.Organizational Behavior and Human Performance, 32, 160–177.

      [39] Riggle, R. J., Edmondson, D. R. and Hansen, J. D. (2009). A Meta-analysis of the Relationship between Perceived Organizational Support and Job Outcomes: 20 Years of Research. Journal of Business Research, 62: 1027-1030.

      [40] Rizzo, J. R., House, R. J. and Lirtzman, S. I. (1970). Role Conflict and Ambiguity in Complex Organizations. Administrative Science Quarterly, 15, 150-163.

      [41] Santos, M. C., Barros, L. and Carolino, E. (2010). Work Related Stress and Coping Resources in Physiotherapists: A Survey of Physiotherapists in Three General Hospitals. Physiotherapy, 96, 303–310.

      [42] Shah, S. S. A. and Hasnu, S. A. F. (2013). Effect of Job Instability on Job Performance: Banking Sector of Pakistan. Stud, 2(1).

      [43] Tordera, N., González-Romá, V. and Peiró, J. M. (2008). The moderator effect of psychological climate on the relationship between leader-member exchange quality (LMX) and role overload. European Journal of Work and Organizational Psychology, 17, 55-72.

      [44] UNDPKO. (1995). UN Stress Management Booklet. United Nations Department of Peacekeeping Operations, First Draft, September.

      [45] Yilmaz Akgunduz. (2015). The influence of self-esteem and role stress on job performance in hotel businesses. International Journal of Contemporary Hospitality Management, Vol. 27 Iss: 6, 1082 – 1099.


 

View

Download

Article ID: 28484
 
DOI: 10.14419/ijet.v7i4.28.28484




Copyright © 2012-2015 Science Publishing Corporation Inc. All rights reserved.