Impacts of reward system towards job satisfaction and job retention among chefs in Kuala lumper

  • Authors

    • Mohd. Syafiq Othman
    • Nik Mohd. Sharil Nik Mohd. Nor
    • Ahmad Fauzan Badiuzaman
    • Hairul Nizwan Abd. Majid
    • Hasiful Fata Talhah
    https://doi.org/10.14419/ijet.v7i3.35.29292
  • Rewards, Job Satisfaction, Job Retention, Chefs, Hotels.
  • The purpose of the study is to investigate the impacts of reward system on job satisfaction and job retention amongst supervisor chefs working in four (4) and five (5) star hotel in Kuala Lumpur, Malaysia. Thirty eight (38) hotels in Kuala Lumpur were participated in this study. The samples collected represent supervisor chefs ranked demi chef de partie and above. Overall results found that chefs were really looking into and were satisfied with the reward system provided by the hotels. This study also suggests that hotels need to put more emphasize on reward system in retaining skillful employees. Since this study focused on supervisory level chefs, future study could expand to all levels of chefs working in hotel as well as other foodservice establishments.

     


  • References

    1. [1] Abdullah, R., Alias, M. A. M., Zahari, H., Karim, N. A., Abdullah, S. N., Salleh, H., & Musa, M. F. (2010). The study of factors contributing to chef turnover in hotels in Klang Valley, Malaysia. Asian Social Science, 6(1), 80-85.

      [2] Applebaum, S. H., & Kamal, R. (2000). An analysis of the utilization and effectiveness of non-financial incentives in small business. The Journal of Management Development, 19(9), 733-763.

      [3] Berberian, N. J. (2008). The impact of non-monetary reward program of employee on job satisfaction. Unpublished doctoral dissertation, Pepperdine University, California.

      [4] Blomme, R. J., Van, R, A., & Tromp, D. M. (2010). Work-family conflict as a cause for turnover intentions in the hospitality industry. Tourism and Hospitality Research, 10(4), 269-285.

      [5] Chuang, N. K., Yin, D., & Jenkins, M. D. (2008). Intrinsic and extrinsic factors impacting casino hotel chef’s job satisfaction. International Journal of Contemporary Hospitality Management, 21(3), 323-340.

      [6] Dhanasamsilp, P., Herbert, J. & Chaipoopirutana, S. (2006). An investigation of work values and resulting job satisfaction in relation to two work roles in Thailand. The Business Review, Cambridge, 6(1), 162-167.

      [7] Graham, J., Ramirez, A. J., Field, S., & Richards, M. A. (2000). Job stress and satisfaction among clinical radiologists. Clin Radiol, 55, 182-186.

      [8] Hansen, H., Sandvik, K., & Selnes, F., (2003). Direct and Indirect effects of commitment to a service employee on the intention to stay. Journal of Service Research, 5(4), 356-368.

      [9] Lee, S. Y., & Whitford, A. B. (2007). Exit, voice, loyalty and pay: evidence from the public workforce. Journal of Public Administration Research and Theory, 18(4), 71-647.

      [10] Lovett, S., Coyle, T., & Adams, R. (2004). Job satisfaction and technology in Mexico. Journal of World Business, 39(3), 217-232.

      [11] Pratten, J. D. (2003). The training and retention of the chefs. International Journal of Contemporary Hospitality Management, 15(4), 237-242.

      [12] Price, J. L. (2001). Reflections on the determinants of voluntary turnover. International Journal of Manpower, 22(7), 600-624.

      [13] Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87, 698-714.

      [14] Seijts, G. H., & Crim, D. (2006). What engages employees the most or, the Ten C’s of employee engagement. Ivey BusinessJournal, 1-5.

      [15] Shinnar, R. S., (1996). The relationship between employee benefit satisfaction and organizational commitment. Unpublished master thesis, Tel Aviv University, Israel.

      [16] Sweeney, P., & Mcfarlin, D. (2005). Wage comparisons with similar and dissimilar others. Journal of Occupation and Organizational Psychology, 78910, 113-131.

      [17] Timmreck, T. C. (2001). Managing and Jobsatisfaction in the healthcare work environment. The Healthcare Manager, 20(1), 42-58.

      [18] Tourism Malaysia. (2011). Pengelasan hotel di Malaysia sehingga Mac 2011. Retrieved from http://www.tourismmalaysia.gov.my.

      [19] Zaidi, F. B., & Abbas, Z. (2011). a study on the impact of rewards on employee motivation in the telecommunicatrion sector of Pakistan. Interdisciplinary Journal of Contemporary Research in Business, 3(3), 978-998.

  • Downloads

  • How to Cite

    Syafiq Othman, M., Mohd. Sharil Nik Mohd. Nor, N., Fauzan Badiuzaman, A., Nizwan Abd. Majid, H., & Fata Talhah, H. (2018). Impacts of reward system towards job satisfaction and job retention among chefs in Kuala lumper. International Journal of Engineering & Technology, 7(3.35), 181-183. https://doi.org/10.14419/ijet.v7i3.35.29292