The Mediating Role of Job Satisfaction between Strategic Performance Measurement System and Lecturers’ Performance in Malaysian Research University

  • Authors

    • Sharul Effendy Janudin
    • Hazianti Abdul Halim
    https://doi.org/10.14419/ijet.v7i3.35.29460
  • Strategic Performance Measurement System, Job Satisfaction, Institute of Higher Learning
  • University’s lecturers play an important role to develop its human capital to be competitive and subsequently achieve world-class status. Unfortunately, research on measuring performance of university at the lecturer level are lacking due to difficulty to measure university input and output. Resource Based View theory and Work Performance Model were used in developing the research framework. The relationship between strategic performance measurement system (SPMS) and job satisfaction on lecturers’ work performance at the individual level was investigated through analysis on data gathered from 362 lecturers from five Malaysian research universities. Findings show 1) strategic performance measurement system has significant relationship with lecturers’ performance; 2) job satisfaction has significant relationship with lecturers’ performance; 3) job satisfaction fully mediates the relationship between strategic performance measurement system and lecturers’ performance.

     

  • References

    1. [1] Abdulsalam, D., & Mawoli, M. A. (2012). Motivation and job performance of academic staff of state universities in Nigeria: The case of Ibrahim Badamasi Babangida University, Lapai, Niger State. International Journal of Business and Management, 7(14), 142–148.

      [2] Amazt, I. H., & Abdul Rahman Idris. (2011). Lecturers’ satisfaction towards university management & decision-making styles in some Malaysian public universities. Procedia Social and Behavioral Sciences, 15, 3957–3970.

      [3] Baird, K., Schoch, H., & Chen, Q. (James). (2012). Performance management system effectiveness in Australian local government . Pacific Accounting Review, 24(2), 161–185.

      [4] Baotham, S. (2011). Antecedent and consequence of job satisfaction and organizational commitment of Thai employees in RMUTT. Review of Business Research, 11(3), 89–98.

      [5] Barnabè, F., & Riccaboni, A. (2007). Which Role for Performance Measurement Systems in Higher Education? Focus on Quality Assurance in Italy. Studies in Educational Evaluation, 33(3–4), 302–319. https://doi.org/10.1016/j.stueduc.2007.07.006

      [6] Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical consideration. Journal of Personality and Social Psychology, 51(6), 1173–1182.

      [7] Bobe, B. J., & Kober, R. (2015). Measuring organisational capabilities in the higher education sector. Education + Training, 57(3), 322–342.

      [8] Borgogni, L., Russo, S. Dello, Petitta, L., & Vecchione, M. (2010). Predicting job satisfaction and job performance in a privatized organization. International Public Management Journal, 13(3), 275–296.

      [9] Breakwell, G. M., & Tytherleigh, M. Y. (2010). University leaders and university performance in the United Kingdom: Is it “who†leads, or “where†they lead that matters most? Higher Education, 60(5), 491–506. https://doi.org/10.1007/s10734-010-9311-0

      [10] Cadez, S., Dimovski, V., & Zaman Groff, M. (2015). Research, teaching and performance evaluation in academia: the salience of quality. Studies in Higher Education, 5079(May), 1–19. https://doi.org/10.1080/03075079.2015.1104659

      [11] Chen, J.-C., Silverthorne, C., & Hung, J.-Y. (2006). Organization communication, job stress, organizational commitment, and job performance of accounting professionals in Taiwan and America. Leadership & Organization Development Journal, 27(4), 242–249.

      [12] Chen, S.-H., Yang, C.-C., Shiau, J.-Y., & Wang, H.-H. (2006). The development of an employee satisfaction model for higher education. The TQM Magazine, 18(5), 484–500. https://doi.org/10.1108/09544780610685467

      [13] Cheng, M. M., & Coyte, R. (2014). The effects of incentive subjectivity and strategy communication on knowledge-sharing and extra-role behaviours. Management Accounting Research, 25(2), 119–130. https://doi.org/10.1016/j.mar.2013.07.003

      [14] Cheng, M. M., & Humphreys, K. A. (2016). Managing strategic uncertainty: The diversity and use of performance measures in the balanced scorecard. Managerial Auditing Journal, 31(4/5), 512–534. https://doi.org/10.1108/02656710210415703

      [15] Chenhall, R. (2005). Integrative strategic performance measurement systems, strategic allignment of manufacturing, learning and outcomes: an exploratory study. Accounting, Organizations and Society, 30, 395–422.

      [16] Chirikov, I. (2013). Research universities as knowledge networks: the role of institutional research. Studies in Higher Education, 38(3), 456–469. https://doi.org/10.1080/03075079.2013.773778

      [17] Choi, J. (Willie), Hecht, G. W., & Tayler, W. B. (2012). Lost in translation: The effects of incentive compensation on strategy surrogation. The Accounting Review, 8(7), 1135–1163.

      [18] Christopher, J. (2012). Tension between the corporate and collegial cultures of Australian public universities: The current status. Critical Perspectives on Accounting, 23(7–8), 556–571. https://doi.org/10.1016/j.cpa.2012.06.001

      [19] Comm, C. L., & Mathaisel, D. F. X. (2003). A case study of the implications of faculty workload and compensation for improving academic quality. International Journal of Educational Management, 17(5), 200–210.

      [20] Decramer, A., Smolders, C., Vanderstraeten, A., Christiaens, J., & Desmidt, S. (2012). External pressures affecting the adoption of employee performance management in higher education institutions. Personnel Review, 41(6), 686–704.

      [21] Genç, K. Y. (2012). The Relation between the Quality of the Mission Statements and the Performances of the State Universities in Turkey. Procedia - Social and Behavioral Sciences, 58, 19–28. https://doi.org/10.1016/j.sbspro.2012.09.974

      [22] Gimbert, X., Bisbe, J., & Mendoza, X. (2010). The role of performance measurement systems in strategy formulation processes. Long Range Planning, 43, 477–497.

      [23] Goglio, V. (2016). One size fits all? A different perspective on university rankings. Journal of Higher Education Policy and Management, 38(2), 212–226. https://doi.org/10.1080/1360080X.2016.1150553

      [24] Gregory, J., & Jones, R. (2009). “Maintaining competenceâ€: A grounded theory typology of approaches to teaching in higher education. Higher Education, 57(6), 769–785. https://doi.org/10.1007/s10734-008-9175-8

      [25] Hair, J. F., Black, W. C., & Anderson, R. E. (2010). Multivariate Data Analysis: A Global Perspective (7th ed.). New Jersey, USA: Pearson Education.

      [26] Hoque, Z. (2011). The relations among competition, delegation, management accounting systems change and performance: A path model. Advances in Accounting, Incorporating Advances in International Accounting, article in.

      [27] Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6, 1–55.

      [28] Humphreys, K. A., & Trotman, K. T. (2011). The balanced scorecard: The effect of strategy information on performance evaluation judgments. Journal of Management Accounting Research, 23, 81–98.

      [29] Khalid, S., Irshad, M. Z., & Mahmood, B. (2012). Job satisfaction among academic staff: A comparative analysis between public and private sector universities of Punjab, Pakistan. International Journal of Business and Management, 7(1), 126–136.

      [30] Khalid, S., Zohaib Irshad, M., & Mahmood, B. (2011). Job Satisfaction among Academic Staff: A Comparative Analysis between Public and Private Sector Universities of Punjab, Pakistan. International Journal of Business and Management, 7(1), 126–137. https://doi.org/10.5539/ijbm.v7n1p126

      [31] Kuswandi, Sundjoto, Noor, A., & Purwanto. (2015). Effects of Transformational Leadership, Personal values, Job Satisfaction on Lecturer Performance. Journal of Arts, Science & Commerce, VI(April 2015), 84–93.

      [32] Lau, C. M., & Roopnarain, K. (2014). The effects of nonfinancial and financial measures on employee motivation to participate in target setting. The British Accounting Review, 46(3), 228–247. https://doi.org/10.1016/j.bar.2014.02.006

      [33] Lau, C. M., & Sholihin, M. (2005). Financial and nonfinancial performance measures : How do they affect job satisfaction ? The British Accounting Review, 37, 389–413. https://doi.org/10.1016/j.bar.2005.06.002

      [34] Lisyutkin, M. A., & Froumin, I. D. (2015). How Do Universities Degrade? Russian Education & Society, 57(6), 442–458. https://doi.org/10.1080/10609393.2015.1096136

      [35] Liu, N. C., & Cheng, Y. (2011). Global university rankings and their impact. In Philip G. Altbach (Ed.), Leadership for world class universities. New York: Routledge.

      [36] MacKinnon, D. P., Fairchild, A. J., & Fritz, M. S. (2007). Mediation analysis. Annual Review of Psychology, 58, 593–614.

      [37] Mangi, R. A., Soomro, H. J., Ghumro, I. A., Abidi, A. R., & Jalbani, A. A. (2011). A study of job satisfaction among non PHD faculty in universities. Australian Journal of Business and Management Research, 1(7), 83–90.

      [38] Mawoli, M. A., & Babandako, A. Y. (2011). An evaluation of staff motivation, dissatisfaction and job performance in an academic setting. Australasian Journal of Business and Management Research, 1(9), 1–13.

      [39] Michel, R. D. J., & Michel, C. E. J. (2015). Work schedule flexibility, work-family enrichment and job satisfaction. Journal of Behavioural Sciences, 25(1), 78–90. https://doi.org/10.1016/j.sbspro.2010.03.109

      [40] Ministry of Education Malaysia. (2015). Malaysia Education Blueprint (Higher Education) 2015 -2025. Putrajaya.

      [41] Molefe, G. N. (2010). Performance measurement dimensions for lecturers at selected universities: An international perspective. SA Journal of Human Resource Management, 8(1), 1–13.

      [42] Nawab, S., & Bhatti, K. K. (2011). Influence of employee compensation on organizational commitment and job satisfaction: A case study of educational sector of Pakistan. International Journal of Business and Social Science, 2(8), 25–32.

      [43] Nurfarahin Jasmine, S. A., Ismail, I. A., & Idrus, K. (2015). Organizational Antecedent with Job Satisfaction, Work Performance As Mediators and Knowledge Sharing Practices among Academician At Malaysia Research Universities. International Journal of Economics and Financial Issues, 5(1S), 57–62. Retrieved from http://search.proquest.com/docview/1753607389?accountid=10218%5Cnhttp://www.ub.uni-koeln.de/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&genre=article&sid=ProQ:ProQ:abiglobal&atitle=Organizational+Antecedent+with+Job+Satisfaction,

      [44] Oshagbemi, T. (2000). Satisfaction with co-workers’ behaviour. Employee Relations, 22(1), 88–106.

      [45] P. M. Bentler. (1990). Comparative fit indices in structural models. Psychological Bulletin, 107, 238–246.

      [46] Paul, E. P., & Phua, S. K. (2011). Lecturers’ job satisfaction in a public tertiary institution in Singapore: ambivalent and non-ambivalent relationships between job satisfaction and demographic variables. Journal of Higher Education Policy and Management, 33(2), 141–151. https://doi.org/10.1080/1360080X.2011.550087

      [47] Perego, P., & Hartmann, F. (2009). Aligning performance measurement systems with strategy: The case of environmental strategy. Journal of Accounting, Finance and Business Studies, 45(4), 397–428.

      [48] QS Top Universities. (2016). QS World University Rankings: Methodology. Retrieved June 8, 2016, from http://www.topuniversities.com/university-rankings-articles/world-university-rankings/qs-world-university-rankings-methodology

      [49] Raemah, A. H., & Rosli, M. (2011). What is the state of job satisfaction among academic staff at Malaysian universities? Universiti Tun Abdul Razak E-Journal, 7(1 (January)), 15–26.

      [50] Rapiah Mohamed, Hui, W. S., Ibrahim Kamal Abdul Rahman, & Rozainun Abdul Aziz. (2010). The relationship between strategic performance measurement systems and organisational competitive advantage . Asian-Pacific Management Accounting Journal, 5(1), 1–20.

      [51] Rashid, U., & Rashid, S. (2011). The effect of job enrichment on job satisfaction: A case study of faculty members. Interdisciplinary Journal of Contemporary Research in Business, 3(4), 106–118.

      [52] Rex B Kline. (2011). Principles and practice of structural equation modeling (3rd ed.). New York: The Guilford Press.

      [53] Sholihin, M., Pike, R., & Mangena, M. (2010). Reliance on multiple performance measures and manager performance. Journal of Applied Accounting Research, 11(1), 24–42.

      [54] Sukirno, D. S., & Siengthai, S. (2011). Does participative decision making affect lecturer performance in higher education? International Journal of Educational Management, 25(5), 494–508.

      [55] Tekeli, S., & Pasaoglu, D. (2011). Factors influencing performance of bank employees in turkey: Eskisehir province public and private bank sample. International Journal of Business and Social Science, 2(14), 167–174.

      [56] Times Higher Education. (2016). World University Rankings 2015-2016 methodology. Retrieved June 8, 2016, from https://www.timeshighereducation.com/news/ranking-methodology-2016

      [57] Toker, B. (2011). Job satisfaction of academic staff: an empirical study on Turkey. Quality Assurance in Education, 19(2), 156–169.

      [58] Whitman, D. S., Rooy, D. L. Van, & Viswesvaran, C. (2010). Satisfaction, citizenship behaviors, and performance in work units: A meta-analysis of collective construct relations. Personnel Psychology, 63, 41–81.

      [59] Widener, S. K. (2006). Associations between strategic resource importance and performance measure use: The impact on firm performance. Management Accounting Research, 17, 433–457.

      [60] Zainudin, A. (2014). A handbook on SEM for academicians and practitioners : Practical guide for the beginners. Kuala Terengganu: Universiti Sultan Zainal Abidin.

  • Downloads

  • How to Cite

    Effendy Janudin, S., & Abdul Halim, H. (2018). The Mediating Role of Job Satisfaction between Strategic Performance Measurement System and Lecturers’ Performance in Malaysian Research University. International Journal of Engineering & Technology, 7(3.35), 264-268. https://doi.org/10.14419/ijet.v7i3.35.29460