[1]
Mokhsin, M. et al. 2018. Applying ITIL Framework to Analyze Problem Management Key Performance Indicator (KPI): a Case Study of Malay Owner Company (Mesiniaga Berhad). International Journal of Engineering & Technology. 7, 4.31 (Dec. 2018), 80–86. DOI:https://doi.org/10.14419/ijet.v7i4.31.23346.