ЊRYVORUCHKO, Oksana; SHYNKARENKO, Vladimir; POPOVA, Nadezhda. Quality Management of Transport Services: Concept, System Approach, Models of Implementation. International Journal of Engineering & Technology, [S. l.], v. 7, n. 4.3, p. 472–476, 2018. DOI: 10.14419/ijet.v7i4.3.19919. Disponível em: https://sciencepubco.com/index.php/ijet/article/view/19919.. Acesso em: 28 apr. 2024.