[1]
Z. Zainal Ariffin, A. Yadi Yaakop, N. Isa, S. Sarah Omar, N. Khasimah Aliman, and R. Ali Hassan, “Service Quality as Drivers of Customer Loyalty and Intention to Switch: Modeling the Mediating Effect of Customer Satisfation”, IJET, vol. 7, no. 3.21, pp. 43–47, Aug. 2018, doi: 10.14419/ijet.v7i3.21.17092.