Mehdi Jafarian, Mohammad, et al. “Investigating the Effect of Knowledge Management on the Success of Using Customer Relationship Management Based on the Mediating Role of Organizational Factors (Case Study: Municipality of Tehran, Region 22)”. International Journal of Engineering & Technology, vol. 7, no. 4.36, Dec. 2018, pp. 986-90, https://doi.org/10.14419/ijet.v7i4.36.24937.