Nadhirah Mansor, Shahidatul, Salama A. Mostafa, Rozanawati Darman, Aida Mustapha, Mohammed Ahmed Jubair, Mustafa Hamid Hassan, and Mazin Abed Mohammed. “An Emotional Agent Approach for Online Customer Satisfaction Surveys Analysis”. International Journal of Engineering & Technology 8, no. 1.7 (January 18, 2019): 227–233. Accessed June 30, 2024. https://sciencepubco.com/index.php/ijet/article/view/25981.