Hanzah, Norhafizah, and Hidayah Sulaiman. “An Empirical Analysis of Social Dimension Factors Towards Better IT Service Quality for Malaysian Public Agencies”. International Journal of Engineering & Technology 7, no. 4.35 (November 30, 2018): 596–602. Accessed April 28, 2024. https://sciencepubco.com/index.php/ijet/article/view/22920.