MOKHSIN, Mudiana; SHAKIR ZAINOL, Amer; NORDIANAH HAIHOM, Siti; HUSNI MOHD SOM, Mohd; JALIL ABDUL RAHIM, Abdul. Applying ITIL Framework to Analyze Problem Management Key Performance Indicator (KPI): a Case Study of Malay Owner Company (Mesiniaga Berhad). International Journal of Engineering & Technology, [S. l.], v. 7, n. 4.31, p. 80–86, 2018. DOI: 10.14419/ijet.v7i4.31.23346. Disponível em: https://sciencepubco.com/index.php/ijet/article/view/23346.. Acesso em: 8 may. 2024.