Mokhsin, Mudiana, Amer Shakir Zainol, Siti Nordianah Haihom, Mohd Husni Mohd Som, and Abdul Jalil Abdul Rahim. “Applying ITIL Framework to Analyze Problem Management Key Performance Indicator (KPI): A Case Study of Malay Owner Company (Mesiniaga Berhad)”. International Journal of Engineering & Technology 7, no. 4.31 (December 9, 2018): 80–86. Accessed November 22, 2024. https://sciencepubco.com/index.php/ijet/article/view/23346.